Contact center specialist

Pay Range: Targeted pay range of $16.00 - $16.50, depending on experience.

Benefits Eligible: Yes

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel: Not required

Position Introduction:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

View full job description here.

Required Education and Experience:

• High School Diploma or GED
• 6 months experience in customer service or at a call center.

Department Preferences:

• 24 months professional experience in education, technical assistance, social services, contact center and/or general office duties.
• Ability to multi-task and deal with stressful situations.
• Bilingual fluency in Spanish/English languages
• Experience working in a contact center environment.

Hiring Contingent Upon a Background Check: Yes

Special Indications: Position subject to renewal based on availability of funds.