Job Title: Configuration Management Specialist (ServiceNow) (Senior)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a Senior Configuration Management Specialist (ServiceNow) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Manage comprehensive tracking of shipping, receipt, installation, and deployment of all hardware and software inventory utilizing ServiceNow CMDB and Asset Management modules across 350+ facilities.
• Direct the recording, tracking, and documentation of software license transfers during device refresh cycles and personnel changes, ensuring strict compliance with two business day reporting requirements.
• Oversee maintenance and optimization of a comprehensive license data repository within ServiceNow tracking vendor information, licensing models, fees, and maintenance renewal dates for 50,000+ hardware units.
• Plan, schedule, and conduct periodic audits of installed equipment and license assignments to ensure proper allocation, validate compliance with vendor agreements, and identify optimization opportunities.
• Provide comprehensive hardware and software asset management throughout the complete asset lifecycle from procurement through disposal, ensuring software end-of-life planning integration.
• Manage distribution workflows, inventory tracking, and asset provisioning processes, coordinating with Service Desk teams and technical support groups to ensure real-time CMDB accuracy.
• Develop and implement ServiceNow workflows, automation rules, and business logic for asset management processes including lifecycle transitions, approval routing, and notification triggers.
• Generate comprehensive asset management reports, dashboards, and analytics including inventory status, license utilization rates, compliance metrics, and forecasting models.
• Serve as ServiceNow Asset Management and CMDB subject matter expert, providing technical guidance and mentorship to junior configuration management specialists.
• Collaborate with IT service delivery teams, procurement specialists, and compliance officers to support audit responses, license compliance reviews, and asset reconciliation activities.

Qualifications:

Required:

• Bachelor's degree + 8 years of experience in related fields, such as IT asset management, configuration management, ServiceNow administration, inventory control, or IT service management at scale; equivalencies considered.
• Active Secret Clearance.
• Proven experience with ServiceNow Asset Management, Configuration Management Database (CMDB), and ITSM modules including workflow development and automation.
• Demonstrated leadership experience managing enterprise-scale asset management programs supporting 10,000+ users and 50,000+ configuration items across distributed environments.
• Expert-level knowledge of software license management, compliance requirements, and various licensing models including perpetual, subscription, and enterprise agreements.
• Excellent leadership abilities with proven experience planning and leading asset management initiatives, functioning as a subject matter expert, and supervising configuration management teams.

Desired:

• Prior experience supporting federal agencies, especially the Department of State.
• ServiceNow certifications such as Certified Implementation Specialist (CIS) – IT Asset Management, Certified System Administrator (CSA), or ServiceNow Certified Master Architect.
• Additional professional certifications such as ITIL Foundation, IAITAM Certified IT Asset Manager (CITAM), or CSAM.

What You Can Expect:

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.

Pay Range:

The proposed salary range for this position is: $103,800 - $218,100.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.