Computer support center student worker 26-27

Hours per Week: up to 20 or less

Expected Term: August 12, 2026 - August 24, 2026

Compensation: $350.00 Stipend

About TCNJ

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges “most likely to pay off financially,” and U.S. News & World Report rates it the No. 1 public institution among regional universities in the northeast.

Position Overview

The Office of Information Technology – User Support Services is seeking candidates for the Computer Support Center Student Worker position. Working under the direct mentorship of the Computer Support Center Manager and Technician in Green Hall, Room 17, this role provides Tier 2 technical support focused on Hardware and Software installations and Configuration on Campus Computers.

Main Responsibilities:

• Software Deployment & Configuration: Assist in the installation, configuration, and testing of specialized software applications across various workstations.
• Project Support: Provide tactical assistance for ongoing IT projects, including hardware refreshes, workstation migrations, and departmental technology upgrades.
• System Imaging & Standardization: Assist in maintaining and deploying system images/provisioning to ensure all computing devices meet college security and software standards.
• Asset & Documentation Management: Maintain accurate records of hardware/software assets and assist in creating technical documentation or "How-To" guides for end-users.
• Testing & Validation: Perform testing of new software configurations to ensure stability before campus-wide rollout.
• Team Collaboration: Work alongside senior technical staff to learn enterprise-level IT workflows, following established protocols and procedures.

Learning Objectives:

• Practical experience with enterprise software deployment, system imaging, and technical documentation.
• Direct mentorship from Tier 2/3 Technical Support Specialists and exposure to enterprise-level IT workflows.
• Development of professional skills in industry-standard change management and campus security protocols.

Preferred Qualifications:

• Currently enrolled student with a strong interest in systems administration, technical troubleshooting, software deployment, or project management.
• Ability to provide high-quality customer service and interact professionally with faculty, staff, and students in an administrative environment.
• Attention to detail when following complex, multi-step technical procedures.
• Familiarity with Windows and macOS environments, basic hardware troubleshooting skills, and system imaging experience.
• Ability to lift a minimum of 25 pounds.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Accommodation:

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

How to Apply

Qualified candidates should apply online and submit a resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.