Community mortgage relationship executive

Community Mortgage Relationship Executive

Department: Home Loan Origination

Role Type: Individual Contributor

Why This Role Matters

This role expands access to homeownership by building trusted referral networks that connect more qualified borrowers with Credit Human’s mortgage solutions. By strengthening partner engagement and generating a sustainable pipeline of quality opportunities, the role supports responsible growth, member impact, and long-term profitability.

What You’ll Do

• Build and activate a diverse network of referral partners that produces a consistent pipeline of qualified mortgage opportunities.
• Grow mortgage referral volume and market share by executing focused business development plans aligned with organizational goals.
• Strengthen partner retention and satisfaction through responsive communication, education, and timely issue resolution.
• Convert prospective referral sources into productive relationships by assessing strategic fit, referral potential, and the right Credit Human channel.
• Expand Credit Human’s visibility and credibility through community engagement, professional networks, educational presentations, and industry events.
• Use market, partner, and performance insights to improve lead quality, products, services, and referral processes.
• Collaborate across Home Loans, operations, portfolio management, and marketing to advance growth objectives while supporting quality, profitability, and risk standards.

Why You’ll Love This Role

• Make a meaningful impact by helping more people connect with responsible pathways to homeownership.
• Own a high-visibility growth opportunity where your relationships and market expertise directly influence results.
• Build a broad professional network across real estate, financial services, local business, and community organizations.
• Serve as a trusted mortgage resource by sharing timely product knowledge, market insight, and practical education.
• Partner with teams across the organization to shape better experiences, stronger processes, and smarter growth strategies.

Experience:

Required

• 1 year of Sales Experience related to role
• 3+ years of Mortgage Experience

Preferred

• Marketing and financial analysis experience
• Business Development Experience

Skills & Knowledge:

Required

• Strong communication skills
• Ability to multi-task with strong organizational skills
• In-depth mortgage loan knowledge
• Ability to work in a team environment
• Ability to work with minimal supervision
• Strong sales aptitude with proven closing skills
• Customer service focus
• Ability to represent the credit union in a professional manner, verbally and in writing
• Comfortable speaking in front of groups and giving presentations

Education:

Required

• High School Diploma

Preferred

• 4-year college degree

Licenses & Certifications:

Required

• Registration as Mortgage Loan Originator (MLO) the National Mortgage Licensing System and Registry

Preferred

• NMLS registered

Schedule:

Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 2CA

The expected pay range for this position is $83,547 – $91,353 annually.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 7%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location:

This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.