Job Details

Level: Entry

Job Location: Alta Mira Family and Senior Living (1018) - Hayward, CA

Position Type: Full Time

Education Level: High School Degree or equivalent

Salary Range: $27.91 - $32.72 Hourly

Travel Percentage: Occasional travel during the workday

Job Shift: Day plus Night Manager duties

Job Category: Nonprofit - Social Services

Pay Range: $27.91 - $32.72 per hour

Position Summary

Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed and maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors.

This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well-maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.

The Community Manager II must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager II is required to provide leadership in developing a community and in directing the staff.

The Community Manager II is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Service Coordinator, Agencies and visitors to the property.

The Community Manager II directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.

Essential Duties and Responsibilities

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided.
• Establishes a schedule for personnel to be available for emergency maintenance.
• Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.
• Ensures completion of required preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.

Marketing and Leasing

Maintains full occupancy. Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements.

Resident Management

Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property.

Financial Reporting and Control

Ensures the successful day-to-day financial management of the property and maintains all necessary financial records and files in good order.

Regulatory Requirements

Supervises or completes all resident files at move-in and at each recertification accurately and completely.

Administration

Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.