Community manager - 103

Job Details

Job Location: Highland Manor 103hma - Madison, WI 53713

Position Type: Full Time

Education Level: High School

Salary Range: $50,000.00 - $55,000.00 Salary/year

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Real Estate

Scope

At Lakeshore Management, we are committed to creating communities that people are proud to call home. We are seeking a motivated and results-oriented Community Manager to lead community operations with a strong focus on sales performance, revenue growth, and overall community success. This role is ideal for someone who enjoys balancing sales, operations, and team leadership in a fast-paced environment. The Community Manager plays a key role in driving occupancy, supporting team development, and delivering a high-quality experience for our residents. At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.

KEY RESPONSIBILITIES:

• Operations & Financial Management: Oversee daily operations including budgeting, rent collection, expense control, and vendor management. Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance. Ensure strong curb appeal, property standards, and operational efficiency. Prepare and submit required financial and operational reports.
• Occupancy, Sales & Marketing: Drive occupancy through marketing, leasing, and home sales activities. Manage full prospect lifecycle: lead follow-up, appointment setting, tours, and closing. Execute outreach strategies to generate traffic and improve conversion. Oversee lease renewals and resident retention efforts. Track pipeline activity and adjust strategies to meet goals.
• Resident Relations: Serve as primary point of contact for residents. Address concerns and resolve issues in a timely, professional manner. Promote a positive and welcoming community environment.
• Leadership & Team Management: Hire, train, and develop team members. Set expectations and hold team accountable for performance. Foster a collaborative, respectful, and results-oriented culture.
• Maintenance, Safety & Compliance: Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations. Coordinate with maintenance staff and vendors. Enforce community rules and company policies.
• Projects & Asset Management: Oversee home inventory, installations, and capital projects. Ensure projects are completed on time and within budget. Support continuous improvement of community assets.

*“This job description is not intended to be all-inclusive or comprehensive. Additional duties, responsibilities, projects, and ad hoc assignments may be assigned as needed to support operational, business, and organizational needs.”

Qualifications

QUALIFICATIONS:

• 3-5+ years of experience in property management, sales, or operations.
• Prior leadership or supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with performance metrics and goals.
• Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies.
• Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed.
• Bilingual in English/Spanish, preferred.

EDUCATION & CERTIFICATIONS:

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• Property management or real estate certifications a plus.
• Fair Housing knowledge preferred.

What We’re Looking For:

• A sales-oriented leader who enjoys working with people and driving results.
• Strong communication and relationship-building skills.
• Organized, dependable, and detail-oriented.
• Ability to manage multiple priorities while maintaining strong execution.
• A leader who reflects Lakeshore’s values: builds community, leads with kindness, communicates clearly, takes accountability, does the right thing, and stays resilient.

Why Join Lakeshore?

• Be part of a company focused on creating welcoming, well-maintained communities.
• Opportunity to grow your career within a supportive and performance-driven organization.
• Work in an environment that values people, accountability, and doing the right thing.
• Competitive compensation with performance-based incentives.

FLSA CLASS:

Exempt

REPORTS TO:

Regional Manager, Area Manager, and or General Manager

SUPERVISORY RESPONSIBILITIES:

Directly supervises Maintenance Technicians; directly supervises Assistant Community Managers in certain communities.

BUSINESS FUNCTION:

Communities, Regional

SHORT CODE:

COMMMNGR

POSITION CLASS:

Administrative

COMPETENCIES:

• Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs.
• Acts with empathy and focus, while able to resolve problems. Demonstrate integrity, transparency and doing things the right way.
• Collaboration and team work – Involve key stakeholders in decision making.
• Focuses on team success, over individual.
• Solves problems and is transparent about outcomes – Champions new initiatives beyond the scope of the department.

PHYSICAL REQUIREMENTS:

Occasional exposure to wet/and or humid conditions; the employee will occasionally lift packages up to 20 lbs.; frequently required to walk; frequent exposure to outside weather conditions.

COMPENSATION:

Salary plus variable compensation.

LOCATION:

Various

Lakeshore Management is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening. Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety for all. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.