Community engagement team member

Description

• Provide a warm, welcoming presence by greeting all members and visitors courteously and professionally.
• Manage incoming calls, transfer calls accurately, and handle messages efficiently.
• Verify member credentials and assist with general inquiries at the Front Desk without engaging in personal tasks.
• Process registrations and payments for programs including camp, wellness programs, and other offerings.
• Enter data quickly and accurately, maintaining up-to-date records and balanced financial transactions.
• Conduct tours for prospective members, using a service-minded approach to encourage membership.
• Support JCC staff by responding to questions, managing rosters, and promoting programs.
• Collaborate with fellow Service Associates to maintain consistent, high-quality customer service across shifts.
• When available, cover shifts as needed during staff absences or peak times, and assist with onboarding new Front Desk staff.
• Stay informed about all JCC programs, services, and policies.
• Participate in team meetings and serve as a key liaison between members and internal staff.
• Maintain a professional, respectful demeanor with coworkers and members.

Perform other duties as assigned.

Requirements

• Part time shift to cover: Monday through Thursday, 1:00 PM–5:30 PM
• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff
• Maintain accurate member records while ensuring strict confidentiality and compliance with privacy policies.
• Address conflicts or concerns with the members promptly and diplomatically.

Skills and Qualifications:

• Must be at least 18 years old.
• Must have experience managing cash, processing payments, and providing customer service.
• Experience with computer applications and software.
• Comfortable learning and utilizing new technologies and software programs.
• Strong verbal and written communication skills.
• Ability to lift a minimum of 25 pounds.
• Willingness to engage in physical activities such as bending, stooping, and walking during guided tours.