Job Overview

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Position Details

• Position: Multiple vacancies
• Full-time: 40 hours
• Pay: $25.00
• Location: Washington, DC

Responsibilities

Communications Specialists are responsible for answering emergency and non-emergency calls for service, dispatching both police and EMS calls, monitoring alarm systems, and working the customer service desk. The incumbent may work shifts including days, nights, weekends and holidays. The job requires significant knowledge, skill and abilities in responding to citizens’ needs and the dispatching of police officers in calls for service. The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. When assisting callers, Communications Specialists must remain calm and collected while displaying good communications skills. They also need to prioritize calls, depending on the level of emergency.

Qualifications

High School Diploma (or equivalent) required. Must be at least 18 years of age. Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years. No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct. Must not currently be wanted for any crime. Must not have been found guilty by reason of insanity for any crime (NGRI). All applicants are subject to a written test, drug test, physical examination by a medical doctor to University specifications, and extensive psychological testing. Must be able to pass a comprehensive background investigation. Must become certified and maintain a NCIC/WALES certification. Demonstrated ability to multi-task and remain calm while performing complex operations under stress and emergency situations. Must be able to assist in tasks that include but are not limited to training new communications center staff. Must maintain required APCO certifications and current knowledge of police and communications methods and practices. Must work with minimal supervision. Must possess tact, patience, a professional and courteous demeanor, and be customer service-oriented in order to assist students, staff, faculty, visitors, and community members. Must have the ability to multitask and prioritize in a very busy police communications center. Must have the ability to communicate effectively via telephone and radio. Must be able to type at least 35 words per minute. Must be comfortable using computers including Microsoft Word, email and/or the ability to learn these applications is essential.

Preferred Qualifications

At least 1 year of general work experience is preferred.

Work Mode Designation

This position has been designated as On-Campus. Please note that work-mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation.

Submission Guidelines

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.