Commercial Service Admin Assistant - Nashville, TN

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Job Title: Operations Administrative Assistant (Non-Driving Role)

Department: Various Account Sites
Reports directly to: City Manager or Area Manager

Schedule: Full-Time

Status: Non-Exempt
Compensation: Hourly

Position Summary:

The primary purpose of this position is to ensure all administrative functions of the various sites are completed in a timely manner. This includes hiring, revenue tracking, claims abatement and claims prevention practices, establishing and maintaining relationships with associates/management of each account, and managing revenue, payroll, and claims for various accounts. This is a non-driving administrative hourly role.

Essential Duties and Responsibilities:

• Ensure Hotel General Managers receive daily parking totals emailed to them for reconciliation and posting
• Ensure Hotel overnight revenue reconciliation is done daily, and RSS’s updated every 48 hours
• Set up and conduct all Market interviews (hotels, Events, Erlanger) to ensure market is properly staffed
• Schedule and conduct all hotel new hire training- 100% expectation on first 90 minutes and OJT
• Ensure all Hotel payroll is approved at minimum every 48 hours
• Ensure all Private Events requests are responded to within 24 hours and quoted within 48 hours
• Conduct WCO Monthly in partnership with the HR team
• Update Trip Advisor Tracker with market surveys each Monday
• Claims abatement and prevention
• Work 40+ hours on site at various accounts
• Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift.
• Booking, scheduling, and billing private events (where applicable)
• Maintain a work-friendly atmosphere and a team environment
• Maintain a strong level of communication with associates and clients
• Assist in solving basic customer service issues
• Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline.
• Management of revenue for all accounts, including setting up reporting capabilities for each shift
• Other duties as assigned by City or Area Manager

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals.
• Managing People – Clearly communicates goals and is available to associates; Develops associates' skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Ability to use Windows and Office products, and assigned company-related technology products. Ability to learn and train associates on new technology as it is acquired.

Certificates and Licenses:

Valid driver's license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3-year period). Must maintain a clean background check. Must be able to drive a manual/stick shift automobile. No special certifications are required.

Education/Experience:

High school diploma or general education degree (GED); 1 year minimum of previous supervisory and related customer service/hospitality experience is preferred; management or leadership-related training/certifications/business is preferred.

Supervisory Responsibilities:

Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described are representative of those associates encounter while performing the essential functions of this job. While performing the duties of this job, associates are regularly exposed to outdoor weather conditions, including extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the public.

Physical Demands:

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. Associates must be able to lift to 50lbs as needed. While performing the duties of this job, an associate is regularly required to stand for up to 8 hours at a time, and be physically able to run to and from vehicles and parking areas multiple times during a shift. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required. Associates are required to verbally communicate, as well as have the ability to hear clearly in often noisy and chaotic environments.

Cell Phone Use:

A personal cell phone may be required for work-related communications and access to assigned applications. Reimbursement for necessary work-related phone use will follow company policy and applicable law. All time spent performing required work-related tasks must be recorded.

Pay Transparency:

The posted rate reflects the hourly base wage PMC reasonably expects to pay upon hire for the assigned location. Starting pay within the range depends on relevant experience, qualifications, and account assignment. PMC supports compensation transparency and complies with applicable compensation and pay equity requirements.

Additional Compensation and Benefits:

Health benefits – Medical, vision, and dental insurance upon eligibility
401(k) – Upon eligibility
Supplemental insurance – Life insurance and critical illness coverage
Bonus opportunities, where applicable
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year, subject to program eligibility
Nationwide discounts through Perks at Work
Military-friendly employer
Benefit availability and eligibility are governed by applicable plan terms and company policies.

Employee at Will:

Where permitted by applicable law, employment with PMC is at will. Either the employee or PMC may end the employment relationship in accordance with applicable law. A 120-day introductory period applies under company policy and does not change the employment relationship.

Fair Labor Standards Act (FLSA):

This position is classified as non-exempt. Employees are paid for all hours worked and receive overtime pay of at least one and one-half times their regular rate for hours worked over 40 in a workweek, or as otherwise required by applicable state or local law. Overtime should be approved in advance; all overtime worked must be recorded and paid regardless of advance approval. Compensation will meet applicable minimum wage requirements.

PMC maintains workers’ compensation coverage as required by applicable law.

Employee Leave:

PMC provides leave in accordance with applicable federal, state, and local law and company policy, including applicable sick leave, family and medical leave, and paid family leave requirements. Eligibility, pay, and duration depend on the applicable law and policy.

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law.

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company provides reasonable accommodations in accordance with the Americans with Disabilities Act and other applicable laws. Reasonable accommodations are available for qualified applicants and employees to participate in the hiring process and perform essential job functions.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in accordance with applicable law.