Collections supervisor

For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community.

At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive.

If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence.

Salary Range: $59,000 to $78,000

Work Schedule: Monday to Friday (8am - 5pm) This position may require evening and weekend availability, including participation in Weekend Credit Hold coverage responsibilities on a rotating basis. This role will be exclusively in office.

Position Summary Description:

Manage and provide account reconciliation support to the Collections Team. This role ensures customer accounts are accurate and understood by the collections team and customers, facilitates the resolution of billing disputes and assists the Credit Manager as deemed necessary. Supervise Collectors and Payment Application Clerk. This role will be based exclusively in the office.

Essential Duties and Responsibilities:

• Supervises, directs, coaches, and provides feedback to staff.
• Prepares Weekly Collection Reports for the collection team.
• Performs frequent reconciliation of Accounts Receivables, resolving discrepancies, unmatched (unapplied) payments, or disputed balances.
• Maintains a professional approach in dealing with customers, sales staff, peers, and varying levels of management both inside and outside the company.
• Achieves monthly collection goals for customer accounts with effective collection calls, consistent coverage of entire assignments, and adherence to department policies and procedures.
• Facilitates resolution of billing disputes with Customer Service, Account Managers, and Management within tight constraints, keeping Management informed of the status of essential accounts.
• Understands the invoice process and contract terms and their impact on the overall business.
• Assists in developing and implementing potential process and system enhancements to create efficiencies.
• Ensures timely resolution of invalid deductions and short payments.
• Ensures timely and accurate payment posting within 24 hours of receipt. Balance daily cash receipt postings against the Daily Deposit Log and GL Account Report.
• Maintains confidentiality of company and customer information in both internal and external business dealings.
• Prepares documents and files for referral of accounts to outside collection agencies.
• Performs similar and related duties as required by the Manager.
• Assists the Manager in preparing Quarterly Bad Debt Reports.
• Assists in answering inbound calls and emails.
• Runs monthly customer statements.
• Assists the Manager in determining the creditworthiness of customers through credit investigations.
• Weekend Credit Hold coverage (rotation).

Qualifications:

Bachelor’s degree in business administration, Accounting or related field. Minimum five years of credit and collections experience in the distribution industry preferred or minimum of three years of experience at the Senior Associate/Supervisor level in accounting or related field required. Two years of supervisory experience highly preferred. Strong understanding of billing and collection processes.

Why You’ll Love Working at Y. Hata

We believe our employees deserve more than just a paycheck. Our comprehensive benefits package is designed to support your well-being, growth, and success — both on and off the job.

• Rewarding Compensation – Competitive pay, merit increases, and flexible pay options.
• Your Health Matters – Robust medical, vision, and life insurance; EAP support.
• Time to Recharge – PTO, paid holidays, and floating holidays.
• More Than Just Perks – Paid parking, safety gear, uniforms, celebrations, discounts.
• Investing in You – Tuition assistance and development opportunities.
• Plan for Tomorrow – 401(k), Roth 401(k), and After-Tax 401(k) with company match.

Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.