Collections analyst iii

Compensation: $55k - $63k (Depending on experience)

Schedule: Monday - Friday, 8AM - 4:30PM

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Collections Analyst III is responsible for managing complex, high priority delinquent accounts, conducting in-depth analysis of collection trends, identifying root causes of payment issues, and collaborating with various internal teams to resolve outstanding debts. The ideal candidate for this position will have a solid background in managing a portfolio of difficult, large, or long-outstanding customer accounts.

Essential Duties & Responsibilities

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained.
• Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals.
• Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.
• Prepare and present PowerPoint account status updates to key stakeholders.
• Document collections efforts with clear and concise notes.
• Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner.

Job Requirements

• Bachelor’s degree in accounting, finance, or related discipline preferred.
• 5+ years of commercial collections experience with regional and national brand customer portfolios preferred.
• Strong attention to details and problem-solving skills.
• Excellent communication and interpersonal skills both internal and external to the organization.
• Recent hands-on experience with SAP preferred.
• Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.
• A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

Benefits & Perks

Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification

Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer

Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice

Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.