Company Overview

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a P/T Sales Associate who embodies these qualities and is ready to take our accounting area to the next level.

Position Summary

The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.

Hours

Approx. 15/week, including alternating weekends

MONDAY - FRIDAY: 12:30 PM - 5:30 PM

SATURDAY - SUNDAY: 10:45 AM - 3:15 PM

Responsibilities

• Customer Service: Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.
• Store Performance: Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.
• Store Appearance: Ensure the store is clean and looks its best.
• Cash Management: Responsible for his or her own cash handling.
• Personal Performance: Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
• Partner Relationship Management: Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.

Requirements

Minimum Qualifications

• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred

Knowledge, Skills and Abilities

• Stand for long periods of time
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong sales skills with the ability to upsell and cross-sell products
• Effective time management skills to prioritize tasks and meet deadlines

Work Environment

Primarily inside climate-controlled buildings

Work Pace

Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area

Physical Demands

FREQUENCY:

• Never = 0%
• Rarely = 1 – 10%
• Occasionally = 11 – 33%
• Frequently = 34 – 66%
• Continuously = 67+

Lifting:

• 1 –10lbs. Continuously Items sold in store
• 11 – 20lbs. Continuously Items sold in store
• 21 – 35lbs. Occasionally Items sold in store
• 36 – 50lbs. Rarely Items sold in store
• 51 – 75lbs. Rarely Items sold in store

Carrying:

• 1 –10lbs. Continuously Items sold in store
• 11 – 20lbs. Continuously Items sold in store
• 21 – 35lbs. Occasionally Items sold in store

Standing Continuously

Walking Rarely

Sitting Occasionally

Pushing Continuously

Bending Continuously

Squatting Continuously

Kneeling Rarely

Crawling Occasionally

Climbing Continuously

Reaching Continuously

Grasping Continuously

Fine Manipulation Continuously Items sold in store