Department Overview

This position performs a variety of administrative and clinical assignments of duties involving many different and unrelated processes, methods, and administrative-related tasks as instructed by clinic leadership. Works closely with and reports to clinic leadership and aids with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel. The person in this position functions within the Clinical Support Assistants scope of Practice and adheres to the CSA Standard Work expectations as defined by OHSU.

Clinical duties of this position are; rooming patients, collecting patient vital signs, point of care testing, documentation in EHR, maintaining clinic flow, and stocking exam rooms. Requires strong written and verbal communication with efficiency and diplomacy. Service excellence, kindness, and compassion to all customers, including patients and other OHSU team members is an absolute requirement. Participates in ongoing professional development and competency assessment, and participates in ongoing quality assurance and quality improvement initiatives. Performs requirements for staff members as outlined in OHSU Core Competencies, policies, and procedures.

This position requires someone who can problem-solve and stay highly organized. High-level written and verbal communication skills and the ability to stay calm under high-pressure conditions and timelines.

Clinic operating hours are M-F 7:30 am – 5:00 pm. This position is a 1.0 FTE position working alongside other clinical staff in the clinic. We exercise the ability to implement a flexible work schedule to meet the unit’s needs and to create a positive work-life balance. Work locations: primarily at DCH Marquam Hill, but can include travel (as necessary) to all locations that the clinic team supports.

Function/Duties of Position

Administrative Support

• Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
• Scanning
• QGenda and Smartsheet for daily huddles
• Process In-basket (records requests, labs, imaging, message routing, etc.)
• Use of Microsoft Office suite
• General high-level clerical and project support
• Document legibly, concisely, and accurately
• Insurance Terminology
• Cash handling
• Computer skills
• Data entry
• Integrated health record (EHR)

Communication

• Oral and written communication skills
• Active listening skills
• Collaborate with providers and leadership

Clinical Support

• Technical support (MyChart, Epic, office equipment, etc.)
• Attends staff meetings/huddles
• Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
• Instrument processing pick up/drop off
• Check expiration dates
• Turn over rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety, and disaster plan
• Sentact duties/compliance
• Observation and direct measurement
• Data collection (orthostatic vitals)
• Age-specific competency
• Minor procedure assistance
• Wound care, suture/staple removal
• Comprehension of scope
• Adherence to standard work

Ethical/Legal

• AMA Patient Bill of Rights
• Consent laws
• Confidentiality and disclosure laws
• State and Federal regulations applicable to healthcare

Patient Experience

• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintains a clean, safe, and orderly environment for patients, family, and clinical personnel

Professional Development

• Attends education classes appropriate to job development
• Uses consistent, professional communication with team members
• Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
• Receptive to feedback and coaching
• Successfully completes the required initial training and core competency assessment before or during the trial service period
• Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment

Required Qualifications

• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public;
• OR 6 months of medical office experience, with high volume contact with patients
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first

Preferred Qualifications

• One year of work experience in a medical office setting, including high-volume direct patient contact in both front and back offices.
• Experience working with an electronic medical record system
• Bilingual
• Extensive computer skills including MS Office and Windows required.
• Excellent customer service skills, and ability to multi-task in a fast-paced environment required.
• Must be detail oriented and have good organizational skills.
• Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal.
• Must have good grammar skills.
• Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
• Must be able to work both with a team and independently.
• CNA Certification

Additional Details

This position works in a busy environment with a lot of interruptions, multiple demands, and people interactions. It requires dealing with noise and frequent interruptions within the workgroup. This position requires sitting for at least two hours at a time. Frequent intervals of walking significant cumulative distances (i.e. transporting specimens/supplies to other buildings, etc.) standing for long periods of time, and bending. Heavy use of computers and phones. Ability to occasionally lift and carry at least 25 lbs. Ability to speak clearly, demonstrate patience and understand of customer needs. Must be able to deal with competing needs and priorities of internal customers. Significant use of personal computers, copiers, multi-line phones, and fax machines.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu