Job Title:

Clinical Manager

Grade:

S4

Department:

Shelter

Pay Status:

Salaried

Reports to:

Director, S/TIL

FLSA Status:

Exempt

Job Summary:

The Clinical Manager supports AFG’s mission and is responsible for managing and supporting the delivery of shelter/TIL case management service to participants.

Key Responsibilities:

• Ensure case planners engage and deliver treatment services to participants that support goal attainment (independence, safe/stable housing, education, employment, mental health, etc.)
• Foster community partnerships and attend community activities that support AFG’s mission.
• Provide managerial oversight of program outcomes, service delivery, staff/intern development, and budget and expenditures.
• Screen, assess and process referrals for intake into the shelter program. Assign referrals for intake. Conduct intakes as a case planner team member.
• Audit completed Homeless Management Information Systems (HMIS) documentation.
• Review new participant case file docs, as well as ongoing case documentation and reports.
• Facilitate training on role specific tasks for team members. Complete staff evaluations.
• Oversee BSW/MSW interns. Facilitate training, assign tasks, supervise, complete university-required docs, attend field advisor trainings and participate in faculty advisor site-visits.
• Facilitate weekly case conference with shelter/TIL team. Prepare agenda, disseminate policy and procedure updates, and ensure quality service delivery by the team.
• Support Shelter Manager, RA team and shelter operations. Provide crisis management with shelter participants, as needed (e.g., de-escalation, suicide issues and emotional issues).
• Document and reconcile team debit card purchases following Finance Department guidelines.

Demonstrated Abilities:

• Solid organizational, project management and leadership skills
• Ability to set priorities, take initiative, motivate staff and meet deadlines
• Strong communication skills, diplomacy and tact
• Good decision-making, conflict-resolution and effective listening skills
• Financial acumen, including budget development and management
• Ability to work a flexible schedule including early mornings, nights and weekends

Acquired Knowledge:

• Requires a master’s degree in social work, counseling, psychology, sociology or criminal justice and 5-7 years of experience in a licensed, residential youth care setting, including 1-3 years of supervisory or management experience.
• LMSW is required.
• Experience working with youth who are juvenile offenders, homeless or involved in high-risk activities, such as: gangs, violence, drugs, truancy, sexual activity is strongly preferred.
• Experience working with residents, families and staff involved in developing, implementing and reviewing service plans for the residents is also strongly preferred.