Job Summary

The Clinical Director provides clinical guidance and recommendations for Project CARA. This role supports evidence-based, patient-centered care within clinical programs by aligning clinical expertise and direct patient care delivery in partnership with operational leadership to integrate program goals with MAHEC strategic goals of excellence in clinical care to improve the health of patients in our region.

The Director will participate in multidisciplinary teams, contribute to performance improvement of the program, and may represent the clinical program team in regional and statewide collaborations.

Role Responsibilities

• Serves as the clinical expert for MAHEC’s Project CARA, in partnership with practice leaders in operations and care delivery.
• Provides clinical guidance and recommendations related to care delivery, workflows, transitions of care, and high-risk patient interventions within the designated clinical program.
• Develops, maintains, and updates clinical process guidelines relevant to the clinical program.
• Acts as a clinical resource for care managers and program teams across population health, OSP, community health, and clinical departments, supporting physicians, APPs, pharmacists, nurses, social workers, and community health workers.
• Collaborates with operational teams to sustain and scale innovative care models developed within the program, ensuring integration into ongoing care delivery structures and departmental operations.
• Provides didactic and clinical education and preceptorship to learners of all levels, including medical students, residents, and fellows, to ensure training in evidence-based best practices in PSUDS care.
• Collaborates with research teams at UNC Health Sciences and MAHEC to integrate education and research activities into clinical programs.
• Partners with the MAHEC Quality Improvement team to provide clinical expertise in monitoring outcomes, improving service utilization, advancing equity in care delivery, and supporting continuous program improvement.
• Collaborates with population health leadership to provide clinical recommendations in support of NCDHHS standards, Medicaid tailored care management, and value-based care contracts.
• Contributes clinical summaries and insights for program performance reporting to executive leadership and external stakeholders.
• Identify, develop, and maintain community collaboration with key partners and external stakeholders through referrals and ongoing relationships.
• Contributes to MAHEC’s participation in statewide initiatives aligned with program goals and objectives.

Specific Program Responsibilities

Responsible for the overall oversight of the clinical access, scheduling, and performance. This position leads the integrated care team in providing direct care for perinatal substance use services. Expand and sustain a regional network of community-based Spoke sites throughout western NC that provide integrated perinatal SUD care. Lead and participate in the creation, evaluation, and execution of organizational, community, and regional PSUDS educational content.

Key Competencies

• Communication Skills: Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member.
• Decision Making: Ability to make the most appropriate decision in a given situation.
• HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise.
• Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding.
• Organizational Values: Adherence to MAHEC’s founding principles and incorporating them every day.
• Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise.

Specified Skills

• Computer: Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Foreign Language: Spanish speaking skills preferred.

Education and Experience

Minimum Qualifications:

• Minimum 3 years of clinical experience in obstetrics, primary care, family medicine, internal medicine, or integrated behavioral health.
• Demonstrated leadership in program development, quality improvement, and team-based care.
• Strong understanding of population health, chronic disease management, and social drivers of health.

Preferred Qualifications:

• Experience in academic medicine.
• Familiarity with Medicaid transformation, value-based care, and care management standards.
• Advanced training in public health, health administration, or quality improvement (MPH, MHA, or equivalent).

Required Licenses

MD/DO, CNM, NP/PA or PharmD with active North Carolina license (or eligibility).

Schedule

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.

Contact

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process.