Clinical coordinator

Job Details:

Job Location: New Mexico Solutions Broadway - Albuquerque, NM

Position Type: Full Time

Education Level: Bachelor's degree

Salary Range: $56617.60 - $62275.20

Travel Percentage: Occasional

Job Shift: Day

The Outpatient Clinical Coordinator will work under the supervision of the Program/Clinical Director to oversee assigned program(s). Expected areas of focus include but are not limited to:

• Program coordination
• Staff coordination
• Provision of direct services and participation in a multidisciplinary team approach
• Cultural competency and diversity
• Documentation
• Productivity and efficiency
• Staff development and skill enhancement activities
• Other duties and special projects as assigned and developed

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact. We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Program Coordination:

Functions as primary coordinator for functions of OP program under the supervision of the Program/Clinical Director as evidenced by:

• Completes all data tracking, collection, and management tasks related to program needs and contract requirements.
• Supports Program/Clinical Director in tasks to promote program adherence to contract, state, and federal requirements for program.
• Coordinates all aspects of new client program enrollment including intake clinic, new client orientation, referral, coordination, and assignment coordination.
• Provides coordination for group services including but not limited to schedule maintenance, enrollment, promotional materials, staffing and coverage.
• Coordinates and manages on-call schedules and forwarding.
• Coordinates and oversees any requirements and tasking of special contracts or projects to support program including data reporting, point-of-contact and outreach, and RFP or other written response/proposals.
• Acts as a bridge between functions of support team and clinical team to promote enhanced client experience.
• Participates in community outreach and program promotion.
• Demonstrates excellent customer service to referring entities and community partners, attends trainings/meeting as assigned, and represents the organization in a positive and professional way in the community.

Staff Coordination:

Provides support for direct service staff under supervision of Program/Clinical Director as evidenced by:

• Coordinating and providing of initial training and orientation to new hires.
• Supports Program/Clinical Director with hiring manager tasks.
• Supports Program/Clinical Director in coordination of team members’ duties, hours and schedules, and leave time to ensure sufficient program coverage.

Service Delivery and Team Approach:

Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by:

• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Coordinating with both internal and external providers regarding service provision.
• Completing services delivery as needed by program (within appropriate scope of education/licensure).
• Enhance quality of service delivery including but not limited to outreach to clients, receipt and triage of client concern/question, and crisis support.

Cultural Competence and Diversity:

Provides culturally appropriate services to diverse populations as evidenced by:

• Providing services that are person-centered and culturally relevant.
• Providing a non-judgmental, open, and welcoming approach to diverse populations.
• Developing team members’ skills in offering services to diverse populations that are person-centered, culturally relevant, and non-judgmental.

Documentation:

Completed documentation that meets identified expectations as evidenced by:

• Documenting all services provided within expected time frames.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documenting all services provided in a manner that is person-centered and meets quality improvement goals.
• Supports Program/Clinical Director in overseeing program documentation to ensure that team members’ documentation meet requirements of agency, regularity entities, and quality improvement goals.

Efficiency and Productivity:

Consistently meeting established productivity standards as evidenced by:

• Demonstrating excellent organizational and time management skills.
• Demonstrating the use of effective engagement skills.
• Consistently meeting established productivity standards.

Staff Development Activities:

Participates in staff development activities to increase skills and professional development as evidenced by:

• Participating in and completing all required trainings in an accurate and timely manner.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.
• Identifying, developing, and facilitating in-house trainings in both group and individual format for staff members.
• Supporting Program/Clinical Director to ensure all team members meet requirements related to staff training as identified by agency and regulatory standards.

Other:

Completes other administrative support duties and special projects as developed and assigned.

Qualifications:

Education and Experience:

Bachelor's Degree in a human services related field. Documented experience with target population preferred. Clinical licensure in BH, or eligible preferred; documented experience with co-occurring mental health and substance use disorders preferred.

EXPERIENCE:

Dependent on type of education (see above). A minimum of two years working with target population. One year demonstrated supervisory experience preferred.

OTHER:

Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation”

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.
• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
• Good verbal and written skills.
• Bilingual (English/Spanish) is preferred but not required.