Position Summary

Student Health Services at San Diego State University is seeking a Clinical Assistant to support patient scheduling, front-office operations, and daily clinic coordination. This position serves as an important point of contact for patients by scheduling appointments, coordinating patient flow, participating in the patient intake process, answering routine questions, and providing information about clinic services, and community health resources.

Key Responsibilities

• Schedule and coordinate patient appointments based on patient needs, medical provider availability, and basic triage guidelines.
• Serve as a primary point of contact by providing accurate information about Student Health Services, available services, associated costs, and related campus resources.
• Use sound judgment to determine appropriate scheduling, follow-up, or assist with community referrals for students to licensed health care professionals.
• Verify patient eligibility and demographic information; process forms, documentation, medical records, and electronic health record updates accurately and confidentially.
• Coordinate patient flow, communicate estimated wait times, adjust schedules in response to routine changes, and support timely access to health care services.
• Manage routine communications regarding appointments, records, clinic procedures, and patient questions while protecting patient privacy and confidential health information.

Why Join Us

• Support SDSU students by facilitating access to primary care health services, information, and campus resources efficiently.
• Gain valuable experience in health care administration, patient scheduling, electronic health records, and clinic operations, and exposure to various aspects of the healthcare industry.
• Work alongside a multidisciplinary health care team in a fast-paced university health setting.
• Contribute to a welcoming, respectful, and inclusive environment focused on high-quality service and student well-being.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This appointment is for an 11/12 pay-plan position. The incumbent works 11 months per year and is paid over 12 months, with June as the anticipated off month.
• This position is designated as non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board-certified physicians, licensed nurse practitioners, and other clinical staff including registered and licensed vocational nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to primary care services, Student Health Services offers mental health services, reproductive health services, physical exams and orthopedic consults.

The mission of SDSU Student Health Services is to provide high-quality, convenient, student-focused medical care in a safe and welcoming environment, actively partnering with our student-patients to help them achieve and maintain healthy lives in support of their personal and academic success.

Education and Experience

• High school diploma.
• Or equivalent education with familiarity with a health care setting.
• Or combination of education and experience which provides the required knowledge and abilities.

Key Qualifications

• Patient-centered service and respectful communication with patients from diverse backgrounds.
• Knowledge of patient privacy and confidentiality requirements, including the appropriate handling of sensitive health information.
• Proficiency in accurately entering, updating, retrieving, and maintaining patient information using electronic health record and clinic management systems.
• Familiarity with basic medical terminology and its use when communicating with patients, practitioners, and clinic staff.
• Sound judgment, discretion, and initiative when performing routine patient services, clerical duties, and clinical support responsibilities.
• Clear and professional communication skills in person, by telephone, and in writing.

Preferred Qualifications

• 6 months to one year of experience in a health care administration setting performing patient support, clinical assistance, medical office, or related clinic support responsibilities.
• Experience scheduling appointments, checking in patients, coordinating patient flow, and maintaining patient records in a clinical setting.
• Experience working with confidential medical information and applying patient privacy requirements.
• Proficiency with email and standard Microsoft Office applications, including Word and Excel.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:

• Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.
• Initial step placement is not expected to exceed Step 1 ($3,461.00) per month.
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $3,461.00 - $4,846.00 per month (Step 1 – Step 18).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities.

Supplemental Information

Apply by October 18th, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Yura Boyce yboyce@sdsu.edu.