Job Summary

Manages the daily operations of the clinic, including efficiently running all shifts and the performance of all clinical staff members.

General Accountabilities

• Directs, supervises, manages performance, and evaluates clinical staff members, including completing and submitting appropriate documentation to the HR Manager.
• Utilizes the Electronic Medical Records and Google file system to input, collect, search, communicate with, and make notes for our patients, including making patient appointments, finding and properly communicating lab results and other patient data.
• Maintains positive and effective working relationships with medical providers, including enforcement of compliance with clinic protocols, objectives, and organization policies & procedures.
• Follows through on missing lab results and other patient matters that are unable to be resolved by other staff members.
• Reviews, interviews, and selects candidates to fill approved clinical staff positions.
• Schedules and/or delivers training for clinical staff members, holding staff members accountable for satisfactory and timely completion of required training, as well as consequences for failure to do so.
• Establishes work schedules and assignments; and edits and approves time for clinical staff, according to patient slot projections, workload, space and equipment availability.
• Manages the entire flow and operations of assigned clinic shifts, stepping in to resolve questions and issues as needed, and filling in for other positions when necessary.
• Keeps the Director of Clinic Services informed of clinical progress, issues, and other matters on a regular basis.
• Completes other duties as assigned.

The company reserves the right to add or change duties at any time.

Job Qualifications

• Must be able to successfully perform the essential functions of the Clinic Navigator positions, and fully understand the duties of all other clinical staff positions.
• Proficiency in software platforms and programs used by MCPC including, but not limited to, the Electronic Medical Records system (Athena, etc.), Google Drive software, Full Slate, WhenIWork, ADP Time & Attendance, Medication Logs, CCR, MEND, NextPatient, 340bWell, and iAssist.
• Satisfactory completion of MCPC initial video training, Assistant Clinic Manager training, Management training from HR, OSHA Safety and Infection Control, HIPAA, and CPR/Basic Lifesaving.

Skills

• Excellent verbal and written communication.
• Critical thinking.
• Judgment and decision making.
• Coordination.
• Management of personal resources.
• Social perceptiveness.
• Time management.
• Leadership.