Clinic manager ii

Job Details:

Job Location: Gleicher Chen Health Center Annex - Los Angeles, CA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $33.23 - $41.67 Hourly

Job Shift: Day: 8am - 5pm

Job Category: Admin - Clerical

POSITION SUMMARY:

Under the direction of the Clinic Director II, the Clinic Manager II is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health) ensuring services are delivered efficiently, safely, and in compliance with standards while fostering a positive high performing team culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, organize, implement, and monitor non-clinical front office Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health operations.
• Customer service Appointment Scheduling Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
• Supervision of non-clinical, front office staff Coordination of patient registration and intake processes via LUMA and/or other platforms.
• Ordering and Inventory management of general office supplies.
• Provide direct supervision of medical front office administrators.
• Manage staff by assigning and delegating tasks as needed.
• Serve as the initial point of contact for patient complaints.
• Develop and/or enhance clinic flow procedures to improve staff productivity.
• Monitor clinic level performance metrics.
• Oversee staffing including attendance, tardiness and time off requests.
• Perform weekly medical chart audits.
• Exhibit cultural competency with the underrepresented and underserved communities.
• Coordinate and maintain an accurate account of all monies received and spent by the clinics.
• In conjunction with Human Resources and the Clinic Director II: Hire, train, and recognize qualified non-clinical front office staff.
• Promote patient engagement and satisfaction initiatives.
• Work with the quality department to coordinate ED/ER patient follow up appointments.
• Collaborates with the Contact Center team to ensure all clinic-related calls are handled promptly and professionally.
• Enforce safety standards and regulations.
• Assist with emergency management and preparedness plans.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications:

REQUIREMENTS:

• Completion of a bachelor’s degree in health administration or related field of academic discipline required.
• A minimum of three years of experience in managing a clinical practice required.
• Applied knowledge of ADA procedures and codes.
• At least three years’ experience supervising and developing personnel.
• Bilingual English/Spanish preferred.

Equal Opportunity Employer:

APLA Health is an Equal Opportunity Employer.