Location: Cincinnati, OH (On-site)

Employment Type: Full-time

Department: Operations – Client Service

About the Role / Position Summary

The Client Service Manager is a key member of Operations with the primary objective of ensuring that clients’ daily operational needs are accomplished timely and accurately. This individual serves as the client’s primary point of contact for daily back-office support by coordinating activities with internal teams and external service providers. The individual is an integral part of the implementation of investment decisions for client relationships and requires a strong background in financial operations to resolve account specific administrative and operational issues.

Why Work at FEG? / About the Company

FEG is an independently owned advisory firm that provides investment consulting, outsourced chief investment officer (OCIO), and research services to predominantly institutional clients, such as university endowments, private and public foundations, religious organizations, healthcare institutions, corporate retirement plans, and select family offices. Founded in 1988, FEG has served communities both directly and by helping our clients fulfill their missions, for over 37 years. FEG employs 140+ professionals across offices in Cincinnati, Ohio, Dallas, Texas, and Indianapolis, Indiana, with approximately $100.4 billion in client assets under advisement.

What You’ll Do / Position Responsibilities

• Primary point of contact for clients and advisor teams focused on enhancing the client experience.
• Coordination of all operational service activities with internal teams and external service providers.
• Monitor completion of activities and serve as single contact for cohesive communications.
• Serve as client operational point of contact for onboarding new institutional relationships and oversee all steps in the onboarding process for Operations department.
• Conduct post-meeting activity review with consultants.
• Proactively communicate with clients to ensure integrity of client data, create client recognition, and maintain gauge of satisfaction with FEG services.
• Identify opportunities to implement efficiencies within the flow of operational activity.
• On an as needed basis, participate in discovery calls and finals presentations with prospective clients, providing operational expertise to the discussions.
• Serve as firm’s liaison with preferred custodian relationship managers and perform due diligence on potential new relationships.

What We Require / Minimum Qualifications

• Bachelor’s degree preferably with a business focus.
• 8-10 years of work experience in the investment industry or a similar field, preferably client service related.
• Strong organizational skills, attention to detail and ability to multi-task.
• Understanding of investment terminology.

What You’ll Bring / Knowledge, Skills, and Experience

• Ability to identify and resolve or appropriately escalate complex issues with minimal guidance.
• Experienced in Microsoft Office, Excel, PowerPoint and SharePoint with strong attention to detail, and excellent written and verbal communication skills.
• Listen and learn while still taking full ownership of individual scope of work.
• Engage collaboratively with clients, investment teams and peers.
• Prioritize effectively and decisively across complex teams and competing priorities.
• Enjoy working in and learning about the financial investment industry.

What We Offer / Benefits & Compensation

• Competitive compensation and bonus opportunities commensurate with qualifications and performance.
• Employer-paid life, Short-Term Disability and Long-Term Disability coverage plus subsidized Medical, Dental, & Vision plans.
• Wealth Benefits including 401(k) and ESOP Programs with company contributions.
• Paid Time Off (Holidays, PTO, Parental Leave).
• Flexible work options designed to support work-life balance while maintaining productivity and collaboration.
• Employee-led culture committees focused on engagement, well-being, diversity, and a positive workplace environment.
• A structured mentorship program that fosters professional growth, knowledge sharing, and leadership development through meaningful one-on-one connections.
• Tuition reimbursement for approved educational programs to support continued learning and career development.
• Reimbursement for eligible professional certifications and industry-recognized designations.
• Access to comprehensive wellness programs that support physical, mental, and overall well-being.

Work Authorization Requirement

FEG Investment Advisors is committed to fostering diversity and maintaining equitable, inclusive hiring practices. At this time, we are not able to provide visa sponsorship for this role. All candidates must already have legal authorization to work in the United States at the time they apply and remain authorized throughout their employment, without requiring current or future sponsorship.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.