Claims support manager

About the job:

Montana State Fund (MSF) is searching for a Claims Support Manager to help lead and strengthen our Claims Support operations. This position oversees the Medical Customer Service Liaison team and works alongside the other Claims Support Manager, who oversees the Claims Assistants and FROI team, to ensure aligned and effective support across all functions. This position plays a key role in ensuring customers receive a positive, seamless experience and achieve the best possible outcomes.

The Claims Support Manager leads and develops Claims support roles and functions. By providing direct leadership and development, the Claims Support Manager equips them to deliver exceptional support at every touchpoint. The position includes training, coaching, performance management, and continuously improving our policies and processes to drive efficiency improvements while ensuring effective communication and collaboration.

RESPONSIBILITIES:

• Leadership and team development: Hiring, coaching, mentoring, and identifying growth opportunities for direct reports. Manages the performance and growth of staff and assigns and delegates responsibilities as appropriate. Provides direction, vision, assistance, guidance, training, and special project coordination. Coordinates or directs the coordination of coverage as appropriate.
• Process execution and improvement: Collaborating with Insurance Services leadership, Claims leadership, and other departments to identify and implement efficiencies for insurance services support functions, benefiting both internal and external customers. This includes developing training and new services based on identified trends. Ensuring timely and professional communication across departments, partnering with claims staff to resolve issues, and supporting customer service enhancements.
• Special projects and additional duties as assigned.