POSITION SUMMARY

Integral part of the Central Scheduling Team that provides full service central scheduling functions for all clients/physicians. Makes patients aware of necessary prep information while providing great customer service at all times.

JOB DUTIES AND RESPONSIBILITIES

• Central Scheduling responsibilities include scheduling all outpatient and inpatient procedures for multiple departments.
• Effectively communicating scheduling information and preps to internal and external customers, while maintaining a focus on customer services and patient confidentiality.
• Work with patients, physicians, office staff and clinicians to obtain scheduling information and accurately schedule patient’s procedures.
• Must be able to work Monday thru Friday, hours from 0830 to 1700.
• Must demonstrate a thorough knowledge of various department operations.
• Must demonstrate good organizational skills and ability to set priorities.
• Must be able to communicate effectively, both verbally and in writing.
• Must have excellent interpersonal skills to relate effectively and compassionately with patients and family members.
• Must be able to relate effectively as a team member.
• Must have knowledge of PC and networked computer applications.
• Must be able to demonstrate a high degree of independent access to confidential patient and organizational information and must be able to handle such information appropriately.
• Must have knowledge of medical terminology.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum: High School Diploma
• Preferred: Medical terminology coursework and/or medical certification program.
• Minimum: 1-3 years call center experience with emphasis on customer service within healthcare setting.
• Preferred: 5 years preferred experience in outpatient scheduling for multiple departments including experience and knowledge of CPT/ICD 9-CM codes.