Catering sales manager

Job Details:

Job Location: Hyatt Place Dewey Beach - Dewey Beach, DE

Salary Range: Undisclosed

Team Member Benefits: Medical, Dental and Vision Employer Paid Life Insurance Other Supplemental Benefits Employer Matched 401K Hotel Room Discounts across multiple brands Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

• Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
• Partners with key stakeholders within area sales to receive leads for more in-depth qualification of the business for the property.
• Assist the GM/DOS in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Partners with hotel operations to sell products and services that the hotel has the ability to successfully execute.
• Lead, develop and support associates to ensure they are performing in accordance with established standards and TKo core values.
• Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
• Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
• Assists with selling, implementation and follow-through of catering promotions.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Must be self-motivated, able to achieve weekly sales revenue goals and weekly activity goals on a consistent basis.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Qualifications:

• Associate or Bachelor’s degree in the hospitality field preferred.
• Minimum of 2 years’ experience selling catering events.
• Envision knowledge preferred.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be able to provide outstanding customer service to internal and external guests.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.
• Maintain a professional appearance and manner at all times.
• Ability to exercise judgment in evaluating situations and in making sound decisions.
• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
• Excellent communication, organization, written and guest relations skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
• Strong interpersonal skills and a can-do positive attitude.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Job descriptions and responsibilities are subject to change depending on business needs.