Catering Director

Company: Chick-fil-A Shelby Township

Employment Type: Full-Time

Compensation: $18-$20/hr

Position Overview:

Chick-fil-A Shelby Township/Hall Rd & Romeo Plank is seeking an experienced, dynamic Catering Director to lead and grow our catering operations. This role is responsible for overseeing all aspects of catering services, including sales, event execution, client relationships, staff management, and financial performance. The ideal candidate is a strategic leader with strong operational expertise, exceptional client service skills, and a proven track record in hospitality or food service management.

Key Responsibilities:

Leadership & Operations

• Direct and oversee all catering operations from inquiry to event execution ex. finding drivers, delivery prep etc.
• Complete confirmation calls and follow up calls
• Recruit, train, schedule, and supervise catering team members
• Ensure seamless coordination between kitchen, sales, and event teams
• Maintain high standards of food quality, presentation, and service as it pertains to CFA guidelines
• Create and manage Spirit/Community Care events, celebrations, restaurant outings
• Attend regular Director meetings and communicate marketing plans/activities as well as goal updates

Sales & Business Development

• Develop and execute strategies to grow catering revenue
• Build and maintain strong client relationships
• Prepare proposals, and customized event packages
• Identify market opportunities and partnerships
• Promote usage of our Digital App/EZ-Cater and 3rd party delivery partners
• Implement school programs (school lunches)
• Utilize Spotlight to engage the guest through offers and event invites

Financial Management

• Manage events for profitability
• Monitor food and labor costs to maintain margin goals
• Create and maintain account invoicing

Client & Event Management

• Oversee event logistics and execution, including inventory control
• Resolve client concerns promptly and professionally
• Ensure an exceptional guest experience at every event

Qualifications

• 5+ years of experience in catering, hospitality, or food service leadership
• Proven experience managing large-scale events
• Strong financial acumen and budget management skills
• Excellent communication skills
• Ability to work evenings and weekends as required

Preferred Skills

• Experience with catering management software/apps
• Strong vendor and venue relationship network
• Creative menu planning to suit event needs
• High attention to detail and organizational skills

What We Offer

• Paid time off
• Mileage reimbursement
• Employee discount
• 401(k)
• Flexible schedule
• Professional development opportunities
• A collaborative, team-oriented work environment
• Scholarship opportunity

Work schedule

• 8 hour shift
• Weekend availability
• On call
• Overtime

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Mileage reimbursement