Catering and events manager

Uphold the hotel’s commitment to superior hospitality and client satisfaction

Effectively achieve assigned sales, catering revenue, and solicitation goals

Proactively make solicitation calls, conduct site inspections, and entertain clients for group, catering, and business accounts

Meet with clients to plan function details; ensure all arrangements, guarantees, and deposits are confirmed per contract guidelines

Act as primary liaison between clients and hotel departments to ensure flawless event execution

Prepare, maintain, and update accurate client files, contracts, and correspondence

Review event setups, Banquet Captain reports, and client feedback to ensure standards are met

Provide administrative support to meeting planners, including business center assistance, billing accuracy, and group rooming list entry

Develop a strong working knowledge of all hotel facilities, services, and operational procedures related to sales and catering

Maintain visibility in the local market; stay informed on competitive catering facilities and market trends

Attend and conduct meetings as necessary; generate reports for management review

Support and promote teamwork, motivation, and departmental morale

Maintain confidentiality of guest and hotel information

Adhere to all company policies, safety regulations, and energy conservation practices

Represent the hotel professionally at all times, both on and off duty

Perform other related duties as assigned by the Director of Sales & Marketing or Director of Catering & Conference Services

WORKING ENVIRONMENT & CONDITIONS:

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

High School diploma or equivalent required; previous Hotel Sales experience preferred

Must have a valid driver’s license for the applicable state

Must possess developed verbal and written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients

Experience with professional selling skills desired: opening, probing, supporting, closing

Must be proficient in general computer knowledge, especially Microsoft Office products

Must be able to work independently and simultaneously manage multiple tasks; strong organizational and presentation skills