Case manager

The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.

Position Title: Case Manager

Position Type: Full Time; 36 Hours Weekly

Benefits Eligible: Yes

Department: Code Red/Code Blue

Location: Toms River, NJ

Salary: $42,000 - $45,000

Schedule:

• Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
• Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.

Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.

Responsibilities:

• Engage clients using trauma-informed, person-centered, and culturally responsive practices.
• Assist with shelter intake, registration, orientation, and identification of immediate client needs.
• Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
• Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
• Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
• Provide scheduled client transportation while following all agency safety and documentation requirements.
• Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
• Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
• Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
• Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.

Bachelor’s degree in Social Work, Psychology, or a related field or High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.

Experience working with individuals experiencing mental health conditions and substance use disorders. Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.

Valid NJ Driver's License with less than 6 points

Full Benefits

• 12 Paid Holidays
• Birthdays Off!
• Sick Days
• Personal Days
• Days Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for Tuition Discounts from Participating Institutions