Case manager

Position Summary:

The position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.

Work with us and receive:

• 10 Paid Holidays
• Employer-Paid Long-Term Disability
• Parental Leave
• Employer Paid $25K Life
• Health Reimbursement

Relationships and Contacts:

Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, and senior and executive management. Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, the general public, vendors, and board members. Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community clients, volunteers, the general public, vendors, and community leaders.

Essential Responsibilities:

• Identify barriers to client success and make appropriate referrals.
• Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocate for survivors and make, and train others to make, appropriate referrals.
• Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
• Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
• Measure results, track data, and submit timely reports to the Program Manager.
• Facilitate support groups with survivors of domestic violence.
• Provide rotating schedule facilitator support.
• Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
• Conduct outreach in the community to educate on DV services that are available and help to implement culturally responsive, trauma-informed services.

Additional Responsibilities:

• Conduct intake and orientation to program and shelter in a timely and caring manner.
• Conduct exit interviews and safety planning with residents departing the shelter.
• Respond to crisis calls and make appropriate referrals.
• Assume responsibility for residential coverage, as appropriate.
• Provide transportation for residents as appropriate.
• Provide support and assistance to volunteers as needed during shift.
• Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
• Protect the confidentiality of clients at all times.
• Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Perform other duties as assigned.

Minimum Requirements:

Education and Experience:

The position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred), or 3 to 5 years of experience in a related field.

Physical Requirements:

• Ability and willingness to travel independently by automobile to fulfill work-related engagements.
• Ability to carry materials with various weights up to 25 lbs.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation.
• Ability to type and use standard office equipment.
• Strong verbal and written communication skills.
• Adaptable to work environments with fluctuating noise level.

Other Requirements:

The position requires the incumbent to have a valid driver’s license, vehicle insurance, and a clean driving record for the last three years. Ability to work long and flexible hours, including weekends and evenings. Ability to work a rotating on call schedule that includes late nights and weekends. Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.

Skill Competencies:

• Ability to successfully function under pressure in critical situations.
• Ability to interact with diverse backgrounds and socioeconomic levels.
• Effectively manage conflict and crises.
• Strong problem-solving and analytical thinking.
• Ability to exercise sound judgment and discretion.
• Sensitivity to the needs of DV survivors and their children.
• Excellent organizational and time management.
• Successful collaborative skills working with a variety of groups.
• Excellent interpersonal and relationship-building skills.
• Competency with MS Office and database management.

The YWCA Nashville & Middle Tennessee reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.