Case manager

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications:

• Education: Case Managers must have, at minimum, a bachelor's degree in a generally recognized human services discipline.
• Experience:
  • Case Manager I: Two years' experience providing case management and/or drug and alcohol counseling
  • Case Manager II: Three years' experience providing case management and/or drug and alcohol counseling
  • Case Manager III: Three years' experience providing case management and/or drug and alcohol counseling including at least one year supervisory or administrative experience

Your responsibilities in this role may include:

1. Treat all clients and staff with dignity and respect.
2. Attend all team/staff meetings as required by Supervisor
3. Role model pro-social behavior.
4. May be responsible for conducting and documenting intake interviews, as needed.
5. Be responsible for a caseload of clients, as identified by program requirements and in accordance with state regulations.
6. Complete progress notes for all client-related activities within 24 hours of service delivery.
7. Coordinate with agency and community resources to ensure thorough treatment and discharge plans.
8. Establish and maintain positive relationships with service providers and referral sources.
9. Assist clients with connecting to resources needed to reach personal goals during the course of their treatment and in advance of discharge.
10. Arrange access public assistance, social security, food stamps and medical assistance appointments to ensure timely and continued receipt of benefits.
11. Arrange medical appointments, psychiatric evaluations, and medication, when appropriate.
12. Refer clients to appropriate vocational and educational programming.
13. Assist clients in developing a thorough discharge plan addressing their most significant needs.
14. Maintain contact with clients after discharge to ensure coordination with other case management/social services/substance use disorder treatment or services.
15. Ensure compliance with all federal, state, local and funding source guidelines.
16. Maintain valid driver's license.
17. Other duties as assigned by Supervisor.

Preferred Experience:

Licensed by the Department of State or be a Certified Allied Addiction Practitioner or Certified Associate Addiction Counselor, Certified Alcohol and Drug Counselor, or Certified Advanced Alcohol and Drug Counselor at the time of hire or being working toward licensure or certification with a completion date of no more than three years from the date of hire. The "working toward" certification must be evidenced by a log maintained in the employee file that includes hours worked/hours of supervision/required training needed to qualify for full licensure or certification as per the PA Department of State or PCB. Said log will be monitored for compliance and evidence of active pursuit of credentialing will be monitored.

Commensurate with education, training, and/or experience, individuals hired for Case Manager position should demonstrate advanced knowledge and ability of the following:

• Significant to advanced knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia's treatment programs.
• Significant to advanced knowledge of the biopsychosocial characteristics and maladaptive behaviors of substance use disorders and/or mental illness.
• Significant to advanced knowledge of individual and group behavior and the effective ways of working with people to produce ongoing recovery.
• Specialized training experience in specific population, i.e. homeless, HIV positive, etc.
• Ability to work effectively with diverse populations of people and aid them in adjusting to their specific challenges.
• Ability to identify the needs of clients and to gain their confidence and cooperation in assisting them to obtain their identified goals.
• Ability to establish and maintain effective working relationships with clients, other members of staff, outside agencies, institutions and the general public.
• Ability to initiate and maintain contacts with social service agencies, vocational programs, educational programs, etc.
• Ability to successfully work with others from various cultures and backgrounds.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize a caseload and an extensive informational system.
• Skilled at using computers, including familiarity and faculty with Microsoft Office programs like Word and Excel.
• Must be able to have clarity of vision at 20 inches or less.
• Must be able to ascend/descend stairs.
• Must be able to push/pull.
• Must be able to stand/sit for extended period with reasonable breaks.
• Must be able to reach overhead and bend/stoop.

What We Offer:

Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit: https://www.gaudenzia.org/careers/

Our Operating Principles:

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

• We hold client care as our top priority.
• We assume good intentions.
• We are present, we connect, & we communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
• We support each other publicly & privately in all circumstances.
• We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
• We operate with integrity, focus on outcomes, & have a bias for action.
• We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it.

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us!

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.