Overview

Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal® is hiring a Case Manager. The Case Manager is responsible for all customer service functions and quality control of the final investigative product, also serving as the liaison between the client and the field staff who conduct the investigation. Case Managers are also responsible for meeting “reopen” sales goals on a monthly basis, creating accurate funding records for all items billable to the client, and sound management of their assigned case inventory. Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators. Case Managers must routinely meet the established standards of performance for this position in the areas of generating revenue, minimizing CCBR (closed case budget remaining), and minimizing service reviews (credit memos).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Ensure timely closing of all files on which the client requires no additional investigative activity.
• Upon closure of files that have unused authorization monies, a detailed description of the reasons for this unused authorization must be provided.
• Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clear and completely defined in the “Client objectives” section of CAM (proprietary business software).
• Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Filed Manager as needed.

BASIC QUALIFICATIONS:

Formal Education, Licenses, and Certifications Required: Must possess a Bachelor’s degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field.

Type and Length of Specific Experience Required: Must possess a minimum of 2 years of experience conducting complex insurance investigations. Must possess a minimum of 2 years of experience managing or directing an insurance investigation program.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
• Seven paid holidays annually, sick days available where required by law.
• Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2026-1684454