Case manager team manager

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life.

As our Case Manager Team Manager, you'll partner with patients and families to overcome barriers to care and connect them with vital community resources. Using your bilingual English and Spanish skills, you'll build trust, improve health outcomes, and make a meaningful impact in the community. You'll also lead and develop a collaborative team of Case Managers through coaching, mentorship, and onsite support. As a problem solver and team player, you'll partner with clinic leaders and the Enhanced Care Services Director to strengthen care management programs, improve operations, and deliver exceptional patient care.

Is this You?

• Passionate about serving underserved populations with compassion, respect, and cultural humility.
• Experienced coaching, mentoring, and developing case management or care coordination staff.
• Skilled at collaborating with providers, clinical teams, and leadership to improve patient and operational outcomes.
• A proactive problem solver who can troubleshoot challenges, navigate conflict resolution, and remove barriers for patients and staff.
• Experienced connecting patients and families to community resources and support services.
• Knowledgeable in care coordination, health education, Motivational Interviewing, and supporting patients with complex social and health needs.
• Bilingual in English and Spanish.

What You Get to Do:

Patient Care & Care Coordination

• Assess patient needs and barriers to care, including medical, behavioral health, social, financial, and psychosocial factors.
• Provide health education, chronic disease self-management support, goal setting, and care coordination.
• Connect patients with community resources, financial assistance programs, and support services.
• Coordinate care with providers, hospitals, specialists, and external agencies to improve outcomes.
• Develop patient-centered care plans and maintain timely documentation in the electronic health record.

Leadership & Program Management

• Lead, coach, train, and supervise Case Managers, including performance management, scheduling, and staff development.
• Partner with the Enhanced Care Services Director to implement, monitor, and improve Care Management programs.
• Track program outcomes, analyze data, and recommend process improvements.
• Collaborate with clinic leadership to optimize care coordination services and support program goals.

Schedule

Onsite, Monday through Friday, 8:00 a.m. to 5:00 p.m. Potential evening clinic coverage until 8:00 p.m. May provide support at other clinic locations as needed.

What We Need

• 3+ years of case management, care coordination, patient navigation, or related experience, and/or a Bachelor's degree in a Health or Human Services field.
• Experience providing health education, care coordination, or patient navigation services.
• Health Coach Certificate or Patient Navigator training (or ability to obtain within 6 months of hire).
• Proven leadership, coaching, and team development experience.
• Strong critical thinking, problem-solving, collaboration, and communication skills.
• Knowledge of community resources and the ability to thrive in a fast-paced, evolving healthcare environment.

What We Offer:

• Comprehensive benefits: Medical, Dental & Vision options
• Medical and Dependent Care FSA/HSA
• Company paid life insurance
• Long term disability insurance
• Accident/hospital plans
• 403(b) Retirement Plan with employer contributions
• CFWH offers vacation time, sick hours, and personal holiday hours
• A collaborative team environment
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

Compensation: $23.97 - $31.27/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity.

Applications for this position will be accepted until the position is filled. CFHW is committed to an inclusive, age-neutral hiring process. In compliance with the Colorado Job Application Fairness Act (JAFA), we do not ask applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution. Please focus your application on your relevant skills, qualifications, and professional experience.

Clinica Family Health & Wellness is an Equal Employment Opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military status, or any other protected class under applicable federal, state, or local law. Employees must meet applicable health and safety requirements, including an annual influenza (flu) vaccine, tuberculosis screening at hire, and any position specific requirements. Proof of required immunizations is required before employment begins. Exemptions and reasonable accommodations are considered.