ORGANIZATION OVERVIEW

CoAction, founded in 1965, is the Area Agency on Aging and Community Action Agency for Northwest Indiana. Our mission is to ensure individuals and families experiencing financial hardship can access opportunities, resources, and respect. We serve residents in Lake, Porter, Jasper, Newton, LaPorte, Pulaski, and Starke Counties through direct services and referrals.

FUNCTION:

Reporting to the HCBS Care Manager Supervisor, the Care Manager is responsible for face to face assessment of client needs and resources, establishing services to meet the individual’s critical and non-critical needs through the formalizing of supports and authorizing paid services when needed. The Care Manager provides care management services, assessment, care planning and client empowerment to low income, elderly, and disabled individuals to support making educated decisions regarding their long-term care planning and in remaining independent within their homes and community. Each Care Manager is expected to be an active participant in the agency’s mission, vision, and values. He/she shall work to ensure that consistent, reliable, responsive, and quality services are provided to the agency’s constituents, partners, and customers. He/she will demonstrate enthusiasm, initiative, and flexibility and will maintain positive working relationships with all agency personnel.

MAJOR DUTIES:

• Provides a holistic and comprehensive approach to all consumers including: face to face and on-going assessment, eligibility determination, benefit assessment, goal setting, long-term care plan development, monthly progress monitoring, advocacy and referrals.
• Develops support systems to meet consumer/family needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization.
• Collaborates with the consumer and ensure the efficient use of public and private resources when setting goals and developing the care plan in compliance with State and Federal regulations.
• Provides linkage to benefits counseling to help identify all potential resources available to the client.
• Provides support counseling and advocacy for consumer/family and encourage consumer empowerment, decision-making and self-assessment.
• Maintains and manages a caseload, with utilization, defined as documented work with, for, or on behalf of clients, of at least 55% of all scheduled work time.
• Meets face-to-face with consumers according to the funding source requirements for progress monitoring and if needed plan modification.
• Connects individuals/families with needed available community resources.
• Follow-up with individuals/families and agencies as appropriate to document use/success of referral.
• Facilitates and monitors the vendor services provided to consumers to ensure compliance with care plan and funding source regulations and assist in the resolution of consumer concerns if necessary.
• Inputs accurate and complete data for all contacts with individuals/families into designated software program.
• Ensures that all documents submitted on behalf of a consumer are valid.
• Conducts client satisfaction surveys according to CoAction policy and program regulations.
• Provides all required documentation and program reports in a timely manner, which may include consumer follow-up, outcome evaluation, consumer contact sheets, evaluations, and program statistics according to program regulations.
• Participates in regular staff meetings, staff training programs, supervisory session, and accept responsibility for aiding the development of positive team relationships as requested.
• Ensures required continuing education requirements are met according to funding source regulations.
• Other duties as assigned by Care Manager Supervisor.

MINIMUM QUALIFICATIONS:

Registered nurse with one year’s experience in human services; or Bachelor’s degree in Social Work, Psychology, Counseling, Nursing, Gerontology or Health & Human Services; or Bachelor’s degree in any field with a minimum of two year’s full-time, direct service experience with the elderly or disabled (this experience includes assessment, care plan development, and monitoring); or Master’s degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services may substitute for the required experience of two full time direct services experience; or An Associate’s degree in nursing; or An Associate’s degree in any field with a minimum of four year, full-time, direct service experience with the elderly or disabled (this experience includes assessment, care plan development, and monitoring).