Call center supervisor

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.

We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.

Responsibilities

• Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Answer and direct incoming phone calls.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise call center staff as needed.

Requirements

We are looking for candidates with strong organizational skills. Friendly, customer-focused attitude with a professional demeanor. Proficient in computer applications and Microsoft Office software. Skilled in coaching front desk staff to deliver exceptional customer service. Supervisory experience. Minimum of 1 - 2 years.

Closets by Design - Overview

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

Serve Others
Be a Problem Solver