Call Center Manager

Call Center Manager $30–$40 per hour | Full-Time | Tukwila, WA | Monday–Friday, 8:30 AM–5:00 PM

Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and shower renovations. We are seeking an experienced, hands-on Call Center Manager to lead our call center team and drive performance. This is an excellent opportunity for a results-oriented manager who knows how to coach employees, improve call performance, increase appointment volume, and create accountability around measurable goals.

What You’ll Do

• Oversee the daily operations and performance of our call center team.
• Lead, coach, and develop a team of Call Center Representatives.
• Recruit, hire, onboard, and train new team members.
• Monitor individual and team performance and provide regular coaching.
• Establish clear performance expectations and hold employees accountable.
• Track key performance metrics, including call activity, appointment setting, lead conversion, and follow-up.
• Improve call quality, productivity, and overall team performance.
• Oversee inbound customer calls and outbound follow-up activity.
• Ensure leads are contacted promptly and handled professionally.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling.
• Coordinate appointment availability and scheduling with the sales team.
• Work closely with sales leadership to maximize appointment opportunities.
• Resolve escalated customer concerns and service issues.
• Identify and implement improvements to call center processes and workflows.
• Maintain a high standard of customer service and professionalism.

What We’re Looking For

• 1+ year of call center management, call center supervisor, or team leadership experience.
• Experience coaching and developing employees in a performance-driven environment.
• Strong leadership and accountability skills.
• Experience working with KPIs, performance metrics, quotas, or appointment-setting goals.
• Strong customer service and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Strong organizational, scheduling, and multitasking skills.
• Comfortable using CRM systems and learning new software.
• Strong attention to detail and follow-through.
• Ability to thrive in a fast-paced environment.
• Experience managing an appointment-setting, inside sales, customer service, or outbound calling team is highly preferred.

Compensation & Schedule

Pay: $30–$40 per hour, depending on experience

Full-time position Monday–Friday 8:30 AM–5:00 PM

On-site position in Tukwila, WA

Why Join Us?

• Competitive hourly compensation.
• Monday–Friday schedule.
• Hands-on leadership role with autonomy and responsibility.
• Opportunity to directly impact appointment volume and company growth.
• Work closely with sales and operations leadership.
• Growing company with opportunities to make a meaningful impact.

Job Type: Full-time

Pay: $30.00–$40.00 per hour

Work Location: In person – Tukwila, WA

Benefits

• 401(k)
• Health insurance

Work Location: In person