Call center manager

SourcePro Search has a fantastic opportunity for a Call Center Manger. The primary responsibility of the Call Center Support (CCS) Manager is to build and develop a consolidated/centralized call center support organization that supports all Media Software enterprise products (approx. 10 – 15 software products), exclusive of the Advertising Solutions Group. In this role you will be responsible for building, developing and leading a team of Customer Service Representatives (CSR’s) who are responsible for receiving incoming tier 1 and tier 2 customer service inquiries and working them through to resolution and closure of the service tickets.

Requirements:

• Bachelor’s degree in business or related field
• 5+ years of work experience in call center support or related field.
• 3+ years of experience in management/supervisor role(s) with 16-25 direct reports.
• 1+ years of experience with Seibel.