Business Analyst (Advanced)

ONSITE - Tallahassee, FL

Location: Tallahassee, FL

Rate: $75

Required Qualifications:

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:

• Experience performing business analysis, requirements analysis, process analysis, or related functional procurement evaluations;
• Experience eliciting, gathering, analyzing, documenting, and communicating business processes and system requirements;
• Strong analytical and risk-based problem-solving skills;
• Ability to analyze business processes, identify operational gaps and inefficiencies, and develop practical cost-benefit improvement opportunities;
• Ability to translate end-user friction and field observations into actionable technical specifications and requirements for development teams;
• Strong verbal, written, facilitation, and interpersonal communication skills;
• Ability to work effectively and build consensus with both technical and non-technical stakeholders;
• Ability to act as a strategic bridge between large internal user bases, technical delivery teams, and external vendor partners;
• Ability to balance multiple shifting priorities and drive execution across concurrent operational initiatives;
• Proficiency in developing clear business documentation, process flows, executive presentations, and other analytical procurement deliverables;
• Capability to work effectively across multiple concurrent projects and navigate changing organizational priorities.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications:

This is an enterprise-focused role for a Business Analyst who will go beyond simply documenting requirements. The ideal candidate will help stakeholders articulate their needs clearly, ask the right questions to uncover underlying business problems, and translate this information into actionable data and recommendations that facilitate informed technology decisions.

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Experience working in IT governance, demand management, portfolio management, or an enterprise technology procurement environment;
• Experience working with ServiceNow or similar IT management and sourcing platforms;
• Experience supporting technology investment, prioritization, or formal governance deployment decisions;
• Experience working with Project Management, IT Service Management, Enterprise Architecture, Cybersecurity, or Portfolio Management functions;
• Experience facilitating strategic meetings or workshops with business leaders, key stakeholders, and subject matter experts;
• Experience analyzing spend or operational data and developing reports, performance dashboards, or procurement measures;
• Knowledge of business analysis methodologies, process improvement frameworks, Agile, Information Technology Infrastructure Library (ITIL), or related operational practices;
• Experience navigating compliance and delivery parameters in a large, complex, or public-sector organization;
• Experience working within large-scale enterprise system modernization and digital transformation initiatives;
• Familiarity with supporting continuous software deployment lifecycles and phased implementation roll-out strategies;
• Business analysis, IT service management, process improvement, or related professional procurement certification;
• Knowledge of public sector operations or offender management/correctional systems;
• Familiarity with change management principles to proactively drive system adoption and digital transformation with field users;
• Demonstrated ability to occasionally lead project sub-teams and mentor or coach junior staff members;
• Professional Certifications: Possession of business analysis or operational support certifications (e.g., Entry Certificate in Business Analysis [ECBA], Certification of Capability in Business Analysis [CCBA], ITIL Foundation).