Branch coverage manager

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 13, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work:

Office/workspace location will depend on the employee’s location. The role will cover the branches and areas throughout Washington. Travel will cover counties from Thurston, Pierce, Lewis, Clark and Grays Harbor. Travel is required.

Pay Range:

The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440. We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position provides leadership, operational oversight, and hands-on support to branches and departments across Peak’s footprint. Ensures continuity of operations during staffing shortages, branch transitions, and other operational needs. Leads the Branch Coverage Team, supports branch leadership, and maintains consistent service, risk management, and member experience standards.

What You’ll Do:

• Leads and manages the Branch Coverage Team, including scheduling, development, and active performance management.
• Provides timely feedback, coaching, and guidance to team members across the branch network.
• Models Peak leadership behaviors and core values in all interactions with staff, members, and community partners.
• Provides on-site and remote leadership support to branches as needed, including opening and closing branches.
• Maintains readiness to step into frontline or leadership roles to ensure uninterrupted branch operations.
• Ensures branches adhere to required operational processes, internal controls, and risk management standards.
• Supports consistent, high-quality member service during periods of staffing or leadership disruption.
• Supports and implements training related to products, services, sales, and frontline processes.
• Maintains current knowledge of products, services, systems, and frontline procedures.
• Reinforces service standards, sales expectations, and operational consistency across locations.
• Inspires and leads teams through change, staffing challenges, and organizational transitions.
• Attracts, develops, coaches, and retains a high-performing Coverage Team.
• All other duties as assigned.

When You'll Be Working:

40 hours per week. Work hours align with branch operating hours (Monday–Saturday). The role requires travel, including longer distances, which may involve early morning departures or late evening returns.

Qualifications:

Minimum of five (5) years of experience in a retail banking management or leadership role, with demonstrated progression and increasing levels of responsibility.

Bonus Points If You Have:

Previous experience in a credit union. Bachelor’s Degree in Finance or related field of study.

What You’ll Bring:

• Ability to coach, teach, and hold staff accountable to behavior and process expectations.
• Ability to inspire and successfully lead teams through change.
• Knowledge of operations to coordinate the daily functioning of the facility and to resolve employee and member problems.
• Complete familiarity with credit unions' savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, insurance, etc., to provide full savings and loan services.
• Ability to relate management goals and objectives to budgets and action plans, focusing on increasing profitability while maintaining superior member service.
• Ability to train, motivate, and supervise employees, and to maintain an effective schedule of workflow within the branch.
• Ability to cope with pressure resulting from meeting schedules, supervising employees, and dealing with impatient, irate members.
• Ability to exercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish.

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.