Bpo manager (restaurant/qsr)

Job Details:

Job Location: West Los Angeles - Los Angeles, CA

Position Type: Full Time / Experienced Level

Salary Range: $90000.00 - $200000.00

Job Category: Advisory - Business Process Outsourcing

We are seeking an experienced BPO Accounting Manager to support and help grow our restaurant and franchise accounting practice, with a particular focus on quick-service restaurant (QSR) and multi-unit restaurant operators. This individual will oversee recurring accounting and financial reporting engagements, manage and develop accounting team members, and serve as a key point of contact for clients. The ideal candidate combines strong accounting fundamentals with hands-on experience in restaurant accounting systems and understands the unique accounting and operational complexities of multi-location restaurant organizations. Strong working knowledge of Restaurant365 (R365) is highly preferred.

Key Responsibilities

• Client & Engagement Management
  • Manage outsourced accounting engagements for QSR, franchise, and multi-unit restaurant clients.
  • Serve as a primary day-to-day accounting contact for client controllers, CFOs, owners, and operational leaders.
  • Manage recurring accounting deliverables and ensure deadlines and client expectations are met.
  • Lead monthly financial review meetings and help clients understand significant financial results, trends, and variances.
  • Coordinate onboarding and accounting transitions for new clients, restaurant acquisitions, and new location openings.
• Restaurant Accounting & Month-End Close
  • Oversee the monthly close process across multiple restaurant locations and legal entities.
  • Review balance sheet reconciliations, journal entries, accruals, prepaid expenses, fixed assets, intercompany activity, and other recurring close schedules.
  • Oversee cash, bank, credit-card, and POS reconciliations.
  • Review restaurant-level P&Ls and investigate unusual fluctuations or operating variances.
  • Support accounting for food and beverage inventory, cost of sales, vendor activity, royalties, advertising funds, and other franchise-related expenses.
  • Ensure consistent accounting practices and chart-of-accounts mapping across restaurant locations.
• Restaurant Systems & Technology
  • Utilize Restaurant365 (R365) to support restaurant accounting, reporting, AP, reconciliations, and month-end close activities.
  • Understand the flow of information between restaurant operational systems, POS platforms, banking systems, AP systems, payroll systems, and the general ledger.
  • Troubleshoot accounting integration and mapping issues and work with internal teams, clients, and technology providers to resolve discrepancies.
  • Support implementation and optimization of accounting workflows for new and existing clients.
  • Experience with PAR, Toast, or similar restaurant POS platforms is preferred.
• Team Leadership
  • Supervise and review the work of senior accountants and staff accountants supporting client engagements.
  • Establish clear responsibilities, deadlines, and review processes across the engagement team.
  • Coach team members on restaurant accounting, reconciliations, month-end close, and accounting-system workflows.
  • Help develop standardized processes, workpapers, checklists, and accounting procedures that can be consistently applied across restaurant clients.
  • Identify opportunities to improve efficiency through automation, standardization, and better use of technology.
• Quality & Process Improvement
  • Maintain strong quality controls and review standards across engagements.
  • Identify reconciliation issues, accounting discrepancies, and process gaps before they impact financial reporting.
  • Develop scalable processes that support clients as they add or acquire restaurant locations.
  • Partner with leadership to continue developing the firm's QSR and franchise accounting capabilities.

Qualifications:

• Highly Preferred Direct experience in QSR, restaurant, hospitality, or franchise accounting.
• Strong working knowledge of Restaurant365 (R365).
• Experience managing accounting across a significant number of restaurant locations.
• Experience with restaurant POS-to-accounting integrations and reconciliation processes.
• Experience with restaurant acquisition conversions or opening new locations.
• Nice to Have Experience with PAR, Toast, or other restaurant POS platforms.
• Experience with restaurant inventory, AP, payroll, sales, cash-management, or back-office systems.
• Prior experience in outsourced accounting/BPO, public accounting, or a restaurant accounting shared-service.