Billing & collections supervisor

SourcePro Search has a fantastic opportunity for an experienced Billing & Collections Supervisor in Melville, New York. Our client is a top ranked global law firm and this role offers a high base, excellent benefits and growth opportunities.

The successful candidate will have a minimum 5 years’ billing and collections experience, preferably within a law firm. Bachelor's degree is required.

Key Responsibilities

• Supervise, coordinate and monitor the daily billing and collections support and customer service operations of the department.
• Analyze and report back to the Director, Revenue Management relevant statistics regarding the type and level of billing and collection support provided by the department.
• Participate in and oversee the analysis of client inventories and related collections work.
• Communicate with internal clients, such as partners, legal administrative assistants (LAAs), and business unit directors (BUDs), to identify their needs and address any questions or concerns.
• Meet regularly with a cross-section of customers, such as partners, LAAs, and BUDs, to inform them of the billing and collection initiatives, gain their feedback and assess additional needs.
• Address internal and external inquiries in connection with billed and unbilled totals, payment status, and matter history in a timely manner.
• Develop and improve departmental support systems, processes, and procedures, including those processes and procedures related to electronic billing, to enhance client satisfaction and billing and collection efficiency.
• Escalate issues to the Director, Revenue Management as needed.
• Serve as the project lead in the design, testing and implementation of new billing and collection related systems.
• Coordinate and provide client service training to existing staff and orientation and training to new department members.
• Supervise all team members to ensure their individual and team performance and development. This includes responsibility for hiring, training, coaching, performance management and termination.
• Other duties and responsibilities as assigned.

Knowledge, Skills & Attributes

• Knowledge of the legal industry and associated customer support and service requirements, especially related to billing and collections functionality.
• Demonstrated ability to communicate effectively and to maintain a positive and confident approach when dealing with clients.
• Strong people management skills, including a demonstrated ability to manage, develop and motivate to improve the effectiveness of the individual and the team.
• Strong organizational and time management skills, with a focus on accuracy and attention to detail.
• Ability to stay focused and calm in a fast-paced, high pressure environment.
• Proficiency in MS Excel, Word, and PowerPoint.
• Collaborative style with an ability to effectively problem solve.

Education & Experience

• Bachelor’s Degree in Accounting, Business Management, Finance or related discipline preferred.
• Minimum 5 years’ billing and collections experience, preferably within a law firm.
• Prior experience supervising a team.
• Prior experience with Elite Enterprise and some experience with Elite 3E, Aderant or SAP.