Assistant Manager

Essential Duties and Responsibilities

FINANCIAL

• In conjunction with Regional Manager and the Community Director they are responsible for staying within the established budget guidelines throughout the year.
• Actively maintain and report monthly variances and narratives.
• Ensures that all rents are collected when due and posted in a timely manner.
• Makes sure that all bank deposits are made immediately, and deposits are recorded to the daily.
• Supports the Community Director to perform evictions as required on delinquent rents.
• Supports the Community Director with constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The property manager is responsible for approving and submitting all invoices to corporate office for payment.

SAFETY

• Reports all liability and community incidents to the Community Director immediately to be submitted to the corporate office.
• Support Community Director with action items relative to safety checklists with maintenance staff.

ADMINISTRATIVE/OFFICE

• Supports Community Director to ensures that lease files are complete, and that completion of leases is being executed properly through BlueMoon.
• Responsible for offices opening on schedule, condition of office, and model apartment.
• Attends scheduled corporate management meetings as requested by Community Director or corporate office.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Supports Community director for submission of required reports to corporate offices on a weekly and monthly basis.

RESIDENT RELATIONS

• Maintain a positive customer service attitude.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Support Community Director to initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

MAINTENANCE

• Physically walk and inspect community on a regular basis; check on vacant apartments.
• Updates board indicating vacancy status daily. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.
• Work closely with Lead Maintenance to monitor and schedule all maintenance activity.

MARKETING/LEASING

• Support Community Director with conducting market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.