Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, The Observatory Sun Valley will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring signature experiential hospitality to one of North America’s most iconic year-round mountain destinations.

The Banquet Manager is responsible for overseeing banquet and event operations throughout the resort while ensuring exceptional guest experiences aligned with Viceroy luxury hospitality standards. This role supports weddings, corporate retreats, social events, seasonal activations, curated resort experiences, and multi-day programs while maintaining seamless execution, elevated service standards, operational efficiency, and strong team leadership.

As part of the opening team, the Banquet Manager will assist in establishing banquet operational standards, service procedures, training programs, and event execution strategies for the resort. The ideal candidate is a hands-on leader with strong operational expertise, attention to detail, and a passion for delivering elevated hospitality experiences in a fast-paced luxury resort environment.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Oversee all banquet and event operations including weddings, corporate retreats, social gatherings, resort activations, and multi-day programs.
• Ensure seamless execution of all events from setup through service, breakdown, and post-event operational completion.
• Maintain a strong operational presence during events to support guests, clients, and banquet team members throughout service periods.
• Collaborate closely with Sales, Catering, Culinary, and Food & Beverage leadership teams to ensure alignment on event details, timelines, service expectations, and operational execution.
• Review Banquet Event Orders (BEOs), room setups, staffing plans, timelines, and operational details to ensure accuracy and event readiness.
• Act as the primary on-site contact for clients and guests during banquet and event functions.
• Respond promptly and professionally to guest concerns, service recovery situations, and operational challenges while ensuring exceptional guest satisfaction.
• Ensure banquet setup standards, décor placement, linen presentation, table settings, service flow, and operational execution align with resort standards.
• Recruit, onboard, train, coach, schedule, and supervise banquet captains, servers, bartenders, and banquet support staff.
• Lead pre-shift meetings, event walkthroughs, and operational communications to ensure teams are prepared and aligned for service execution.
• Assist in developing and implementing banquet SOPs, service standards, operational procedures, and training materials aligned with Viceroy luxury hospitality expectations.
• Monitor labor costs, scheduling, productivity, and operational efficiencies in alignment with budget and business demands.
• Oversee banquet inventory, equipment, supplies, operational organization, and maintenance needs.
• Ensure compliance with all food safety, sanitation, alcohol service, health department, and operational regulations and standards.
• Support banquet setup, breakdown, operational logistics, and floor execution as business demands require.
• Participate in mock services, pre-opening activations, training initiatives, and operational walkthroughs as needed.
• Utilize proper communication and teamwork to support operational efficiency throughout food & beverage operations.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, operational leadership, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• Minimum 3–5 years of banquet, event, or food & beverage leadership experience in a hotel, resort, luxury venue, or upscale hospitality environment preferred.
• Previous luxury hospitality, resort, or experiential hospitality experience preferred.
• Proven experience managing weddings, retreats, social events, multi-day programs, and large-scale banquet operations.
• Strong leadership, communication, coaching, and interpersonal skills.
• Strong operational knowledge of banquet service standards, event execution, food & beverage operations, and guest engagement.
• Experience managing labor costs, scheduling, staffing plans, operational logistics, and service execution.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced hospitality environment.
• Ability to professionally handle guest concerns and operational challenges with sound judgment and composure.
• Ability to communicate effectively and professionally, both verbally and in writing, with guests, clients, employees, and leadership at all levels.
• Food Handler and alcohol service certifications required or ability to obtain upon hire.
• Ability to stand and walk throughout the entire shift and support physical banquet operations as needed.
• Ability to work a flexible schedule including evenings, weekends, holidays, and varying operational demands.
• Must maintain a positive, professional, and service-oriented demeanor at all times.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/8/26 and will remain open for at least 75 days.