Baggage service supervisor

The Baggage Service Supervisor assists passengers within the terminal with general questions regarding directions and terminal services and supervises the baggage service office that serves arriving passengers. Duties include assisting passengers with delayed and damaged claims and requesting baggage change orders for passengers whose flights have been cancelled.

Pay: $19.00 per hour

Shift: Monday – Wednesday 9:00 am – 5:30 pm and Thursday – Friday 5:00 pm – 1:30 am or until last flight

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management here.

RESPONSIBILITIES

• Manage a team of baggage handlers.
• Supervise the baggage service office for arriving passengers. This involves attending to customers after they arrive, or when they are switching between flights.
• Provide excellent customer service to passengers regarding their luggage.
• Monitor the baggage service carousels, ensuring all passengers receive their baggage.
• Address issues and process baggage claims involving lost or damaged baggage.
• Assist passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
• Coordinate with flight and ground crews.
• Ensure compliance with safety regulations and company policies.
• Perform duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.

QUALIFICATIONS

• Must be 18 years of age or older.
• Must be able to lift up to 50 lbs.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer service experience.
• 1 year of similar work experience.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com.