Associate IT Program Officer

Job #: req38752

Organization: World Bank

Sector: Information Technology

Grade: GF

Term Duration: Open-Ended Staff (OPEN-OP)

Recruitment Type: Local Recruitment

Location: Washington, DC, United States

Required Language(s): English

Preferred Language(s):

Closing Date: 11/3/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Department Context

ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate Operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for money.

Role Purpose:

The Associate IT Program Officer supports ITSOE’s strategic program management function by bringing greater coherence to how priorities, products, strategic initiatives, and services are planned and delivered across the department. Through strong coordination and collaboration with the ITSOE front office and management, product teams, and other stakeholders, the role plans, orchestrates, delivers and maintains a thorough and integrated program for ITSOE’s portfolio.

Role Scope & Distinction:

• Supports strategic program management and portfolio integration by coordinating shared roadmaps, priorities, dependencies, milestones, performance measures, and management decisions across a complex portfolio of products, services, and initiatives.
• Connects portfolio planning with business goals and user needs by consolidating research and feedback, promoting common standards and reusable patterns, and coordinating release readiness, communications, learning, support, and change activities.
• Brings an innovative, data-driven, and improvement-oriented approach to the role by identifying and applying new methods, including AI-enabled workflows and automation, to simplify processes, strengthen analysis, reduce manual effort, and improve the quality and speed of portfolio planning, coordination, reporting, and decision support.
• Collaborates with subject matter experts across ITSOE and ITS to keep standards and guidelines current, practical, and efficient across technical architecture, data models, product management and design, service and support, and adoption and change management.
• Monitors the portfolio for compliance with established standards and guidelines and proactively addresses issues.

Key Responsibilities:

• Serve as a point person between the ITSOE front office and management, product teams, and other stakeholders.
• Act as an action orchestrator, managing the flow of work and maintaining consolidated oversight of activities, milestones, dependencies, decisions, and deliverables through structured tracking and reporting.
• Monitor progress against agreed plans, deadlines, quality standards, and expected deliverables; validate status updates, identify slippage or gaps, escalate exceptions, and ensure follow-through on actions, decisions, and commitments.
• Organize ITSOE resources, guidelines, standards across multiple tracks with subject matter experts.
• Identify, pilot and support the implementation of apply AI-powered workflows, automation, and other digital tools that improve to streamline coordination, improve analysis, reporting, and accelerate high-quality delivery efficiency.
• Monitor emerging technologies, industry trends, and delivery practices; assess their relevance to ITSOE and recommend scalable opportunities that strengthen delivery and innovation.

Selection Criteria

Education & Experience:

Typically requires a Master's degree with 5 years of experience or a Bachelor's degree with a minimum of 7 years of relevant experience, or an equivalent combination of education and experience. Relevant experience should include leading and orchestrating complex technology projects across multidisciplinary teams, managing delivery through predictive, agile, or hybrid approaches, and working with senior stakeholders, vendors, and technical partners.

Core Skills and Capabilities

• Advanced business capabilities: Business Acumen; Digital Literacy; Operational Excellence; Stakeholder Engagement; Building Relationships; Advising; Influencing Skills; Communicating Effectively; Strategic and Tactical Planning; and Strategic Thinking.
• Advanced technical capabilities: Program Management; Technology Project Delivery; Risk, Dependency and Issue Management; Agile, Hybrid and Predictive Delivery Methods; and Activity, Deliverable Monitoring and Reporting.
• Skilled business capabilities: Change Management and Leading Others.
• Skilled technical capabilities: Design Thinking and Technology Governance and Vendor Management.

Recommended Certifications:

• Project Management Professional (PMP) certification from PMI, or an equivalent recognized project/program management certification, is a plus.
• SAFe Agilist (SA)

As the World Bank Group continues to evolve, we value candidates who: Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries. Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making. Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC including our values and inspiring stories.