Associate, crisis clinician - 988 chat/text

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for Crisis Clinicians to join our Crisis Chat Text Program to help serve Allegheny County consumers. As a Crisis Clinician you will provide emotional support to individuals experiencing emotional distress through online chat and text-based platforms. This role requires a strong understanding of clinical interventions, crisis assessment, and the unique dynamics of providing support through written communication. Clinicians must be skilled in adapting traditional crisis intervention techniques to a virtual environment while maintaining engagement, rapport, and therapeutic connection. Additionally, the Crisis Clinician Associate is expected to utilize established best practices for chat and text services, including effective written communication, establishing meaningful contact, assessing risk, and delivering timely, person-centered crisis support.

This position works on site at resolve Crisis Services, rotating hours to provide 24/7 service. This position does require weekends as well as holidays as needed.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

Crisis Clinicians are Sign on Bonus eligible!

• $3,500 with a 2 year commitment
• $5,000 with a 3 year commitment

Responsibilities:

• Successfully participate in and complete Crisis Clinician orientation process.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II or Clinician III to establish disposition plans.
• Meets documentation expectations and completes all required paperwork.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews.
• Walk individuals through building rapport, exploring crisis, identifying a goal, discovering next steps and ending the conversation.
• Provide crisis interventions that empowers texters/chatters.
• Identifying safety or lethality risks, working with texter/chatter to develop a safety plan designed for the individual.
• Offering 24/7 crisis chat text support to our community.

Bachelor's Degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. (Preferred other fields of study include: Social Work, Psychology, Gerontology, Sociology, Anthropology, Criminal Justice, Theology, Nursing, Counseling/Guidance, Education)

ATTENTION: A COPY OF YOUR BACHELOR’S OR MASTER'S TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.

Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

Recovery-oriented interpersonal relations.

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran