Assistant store manager

Under the supervision of the Store Manager the Assistant Store Manager is responsible for the supervision of Bartenders and location(s) assigned. The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

Under the supervision of the Store Manager or a Concept Manager, the Assistant Store Manager is responsible for the supervision of Bartenders and location(s) assigned. The Assistant Store Manager is expected to:

• Spend approximately 80% of their time at their assigned location(s) conducting inspections, managing inventory levels and reporting, assisting bartenders, and training bartenders on customer service, cash handling, and compliance matters;
• Spend approximately 20% of their time on-call addressing unscheduled issues such as jackpots, schedule changes, and emergencies as they arise.

Job Skills, Knowledge, and Abilities:

• Excellent customer service skills and an ability to interact with customers and employees in a professional manner;
• Possess excellent productivity, adaptability, self-drive, ownership and accountability, time management, focus and handling of distractions, and ability to communicate precise and concise information to the right people at the appropriate time(s);
• At least 21 years of age;
• Ability to obtain regulatory license or certifications in appropriate jurisdiction(s);
• Have and maintain a valid Nevada Driver’s License, reliable transportation, vehicle insurance, and an acceptable driving record;
• Experience in a customer service position accepting cash payments, making change, and safeguarding funds;
• Proficiency in the use of PC computer software (MS Word, Excel, PowerPoint, and Outlook);
• Ability to work varied shifts, including weekends and holidays when required;
• Ability to stand for long periods of time and bend and lift up to 25 pounds;
• Capable of multi-tasking, with strong organizational skills and attention to detail.

Required Job Task Details:

• Train bartenders on updated policies and procedures as-needed;
• Approve jackpot payout funds for verified jackpots and complete the required W-4 and Title 31 documentation;
• Address last minute schedule changes for bartenders;
• Supervise bartenders on shift and report complaints, absences, and other violations of company policy up the chain of command;
• Verify compliance with company cleanliness, safety, and regulatory standards;
• Address customer concerns and resolve disputes as-needed in accordance with company guidelines and regulatory requirements;
• Count and reconcile food and beverage deposit funds and prepare bank deposit slips;
• Assist in the resolution of inventory related issues to ensure system depletion functions correctly;
• Generate daily food, beverage, and supply orders using established guidelines and procedures;
• Perform other job duties as assigned.