Assistant store manager iii

Job Details:

Job Location: 18 2704 Ste 3 Texas Ave S - College Station, TX

Position Type: Full Time

Salary Range: $19.00 - $21.00 Hourly

Job Category: Retail

Job Summary

The Assistant Store Manager partners with the Store Manager to plan, direct, and coordinate the daily operations of their assigned HOT Goodwill retail store. This role helps team members understand performance goals and coaches them to achieve those goals, fostering an environment where people can contribute meaningfully to the community served by HOT Goodwill’s mission. In the Store Manager’s absence, the Assistant Store Manager assumes full responsibility for all store operations and serves as the primary leader on site.

Key Responsibilities

• Maintains adequate volume of merchandise on the sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Manages workflow and facility layout to ensure appropriate stock levels and efficient operations.
• Maintains store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.
• Operates the facility within budgeted expense levels; monitors and controls expenses relative to revenue.
• Safeguards company equipment and property, including donated goods.
• Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.

Team Leadership & Workforce Management

• Partners with the Store Manager to maintain staffing at correct and budgeted levels; schedules appropriately to meet business needs and maximize operational efficiency.
• Supports the Store Manager in recruiting, hiring, onboarding, and training employees.
• Consistently evaluates employee performance and promptly addresses performance issues; provides feedback to support performance review processes.
• Ensures the highest level of professionalism in the leadership of store personnel, modeling HOT Goodwill’s values in all interactions.
• Works various shifts, including weekends, as assigned.

Customer & Donor Experience

Ensures excellent customer service is provided to all shoppers and donors, consistent with HOT Goodwill’s mission and values. Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness. Communicates effectively and appropriately with all levels of store leadership.

Compliance & Reporting

Maintains proper cash controls in accordance with company policies and procedures. Oversees and maintains neat, accurate, and timely completion of all assigned reports and records. Performs other duties as assigned consistent with the needs of the store and HOT Goodwill’s organizational goals.

Qualifications:

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.

Education and/or Experience Minimum Requirements

• High school diploma or equivalent required.
• Experience in retail, including supervisory or team lead responsibilities.
• Experience working with people of diverse backgrounds and experiences.
• Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
• Ability to support administrative tasks, scheduling, and achievement of store performance objectives.

Core Competencies

• Retail Sales & Store Operations
• Team Leadership & Coaching
• Customer Service Excellence
• Professionalism & Integrity
• Communication & Interpersonal Skills
• Inventory & Merchandising Management
• Cash Handling & Loss Prevention
• Problem-Solving & Critical Thinking
• Accountability & Stewardship
• Time Management & Prioritization

Physical Demands

The physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is typically required to: Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift. Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.

Work Environment

The work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | hr@hotgoodwill.org