Assistant service manager

Position Overview:

The Assistant Service Manager works closely with the Service Managers to ensure timely customer service response and satisfaction.

Job Duties and Responsibilities:

• Assist with the coordination and pre-planning of assigned service projects.
• Assist in the research and pricing of assigned service projects.
• Assist in the development of a project schedule and MOP, if required.
• Assist in the scheduling of personnel and material for all assigned projects.
• Monitor project labor productivity.
• Attend project meetings if required.
• Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
• Assist in the job closeout and billing phase of the project.
• Respond to customer questions/complaints in a professional manner.
• Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
• Performs other duties, tasks, and special projects as assigned.

Qualifications:

• Minimum of 2 years of experience as a Journeyman Electrician; or
• Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
• Prior construction industry experience is a plus.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
• Advanced computer skills are a plus.