Company Description

Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Job Description

Assists in supervising medical office personnel to ensure maximum efficiency, including staff scheduling, training and performance support.

• Develop a solid working knowledge of all the administration positions to facilitate training new hires.
• Support administrative staff in daily operations such as patient scheduling, check-in/check-out, insurance verification, and payment collection.
• Develop a good working knowledge of health insurance practices and payments to be able to help patients understand their accounts.
• Meet with billing director periodically to train on payments systems and insurance changes.
• Monitor front office workflows to ensure efficiency, accuracy, and adherence to practice protocols.
• Monitor the provider’s schedules on a weekly basis to evaluate for appropriate patient numbers, opportunities to increase patient visits and keep no-show's and lost patient volume to a minimum.
• Address patient concerns and service issues in a timely and professional manner when needed.
• Support Physician Owner in identifying inefficiencies and process opportunities and assist in implementing process improvements.
• Coordinate with Lead Medical Assistant to ensure appropriate scheduling of clinical staff to ensure smooth patient flow and communication.
• Provide coverage for front or back desk roles as needed during staff absences or peak times.
• Participate in staff meetings, training sessions, and quality improvement initiatives.
• Serve as acting manager along with Advanced Practitioners in the absence of the Physician Owner, as designated.
• Coordinating with Building manager to maintain facilities and have appropriate repairs coordinated as necessary.
• Perform other related duties as needed.

Qualifications

• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and Teams and practice management and accounts payable software.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of insurance verification, patient scheduling, and front office operations.
• Professional demeanor with a commitment to patient-centered service.
• Thrives in a high energy, fast paced work environment.

Full-time: Monday-Friday

Experience:

Minimum of 2 years of experience in a medical, dental or med-spa office setting, preferably in dermatology or a specialty practice such as Plastics, Ophthalmology, OB/Gyn, cosmetic dentistry. Prior experience in a lead or supervisory administrative role is preferred. Familiarity with electronic health record (EHR) systems and medical billing processes.

Education:

Associate’s degree or higher required, coursework in healthcare administration, business, or related field preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.