Job Description

Moving Services has an outstanding opportunity for an Assistant Manager to join their team.

About this Opportunity

Under the administrative direction of the Moving & Surplus Manager, the Moving Assistant Manager is responsible for program operations and administration, vendor and contract administration, personnel management, financial management, workplace safety and compliance, customer service and outreach, and program results for the UW Moving program. This position supervises, directs, and schedules the work of a Program Support Supervisor II and a Program Coordinator, ensuring effective team operations and service delivery.

The Moving Assistant Manager is also responsible for strategic planning, organizing, controlling, evaluating the activities of the Moving Services program, and providing excellent customer service to internal and external customers. This position manages the coordination, scheduling, execution, and billing of a broad spectrum of moves across the University, ranging from routine departmental relocations to complex, time-sensitive projects involving senior leadership, UW Medicine, and off-campus or out-of-state programs, where continuity of operations and risk mitigation are essential. This position also oversees multi-phase moves associated with construction, renovations, space reconfigurations, and institutional events.

With significant authority to establish policies, guidelines, and standard operating procedures, the Moving Assistant Manager ensures alignment with organizational strategy and department/institutional policies. This position requires a strong understanding of hazardous and regulated materials, as it involves ongoing collaboration with Environmental Health & Safety and other partners on related matters. The Moving Assistant Manager must be able to interpret, educate, and apply federal, State, and local government regulations in conjunction with daily activities. The Moving Assistant Manager must be able to work collaboratively with the Surplus team, other Materials Management staff, and vendors. The Moving Assistant Manager must understand collective bargaining agreements and have the ability to work effectively with union representatives.

The Moving Assistant Manager is a key participant in the Materials Management Leadership team, ensuring that strategy and operations are coordinated among the departments’ varied programs and services.

Key Responsibilities

• Program Operations and Administration (25%): Manage the day-to-day operations of the moving operations program including coordination, scheduling, and execution of routine and complex relocation projects.
• Safety & Compliance (15%): Serve as liaison between UW Moving Services, UW Surplus, EH&S, Regulated Materials Office, contracted vendors, and other campus partners to mitigate risk from hazards, and ensure safe handling of University furniture, equipment, and materials.
• Financial (15%): Responsible for program financial activities and compliance to include: review, audit, process and track revenue and spending from monthly billings for internal service billings and vendor invoices.
• Personnel (10%): Provide direct supervision to Program Support Supervisor and Program Coordinator assigned to the Moving Services program.
• Customer Service & Stakeholder Engagement (15%): Partner with campus customers and business units to build and sustain a culture of service excellence.
• Vendor & Contract Management (10%): Ensure vendor compliance with service agreements, scopes of work, safety requirements, and performance standards.
• Process Improvement / Metrics and Reporting (5%): Stay current on industry trends, best practices, and regulatory changes impacting relocation and logistics operations.
• Project Management (5%): Manage one or more significant projects at any given time, including cross-functional initiatives and workgroup initiatives.

Core Competencies

• Demonstrate personal integrity and trustworthiness.
• Manage stressful situations and changing priorities effectively.
• Anticipate, recognize and resolve problems.
• Be responsible and accountable.
• Use organizational skills and provide attention to details.
• Maintain a positive, optimistic, and success-oriented attitude.
• Exercise professionalism, which includes being tactful and courteous.
• Exhibit a professional work ethic.
• Continuously promote a safe work environment.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor's degree or directly related experience may be substituted for education.
• Minimum of 3 years of experience managing transportation, logistics, and/or warehouse operations within a government, higher education or large corporate environment.
• Experience managing daily business and administrative operations, including staff supervision, staff development, and personnel management.
• Excellent organizational, oral, written, and interpersonal communications skills.
• Critical thinking and problem-solving skills; capable of analyzing complex information, and ability to define problems and contribute to potential solutions.
• Experience working successfully with people at all levels throughout the organization and with a wide range of constituencies.
• Knowledge and understanding of safe work practices and policies; must be able to wear all proper Personal Protective Equipment (PPE) as required.
• Able to maintain and model composure in a fast-paced, dynamic customer service driven environment.
• Flexibility to meet changing business/customer needs.
• Demonstrated ability to develop and interpret policies and procedures.
• Ability to work independently and successfully coordinate multiple tasks within project priorities.
• Demonstrated proficiency with personal computing environment, Microsoft Office Suite, proprietary databases, web-based tools, and other proprietary software products or willingness to learn/use computers and related software.

Preferred Qualifications

• Experience with vendor and contract management.
• Experience or knowledge of process improvement tools such as Lean, Balanced Scorecard or other similar systems, in a multi-functional operational.
• Experience in environmental stewardship practices, such as waste reduction solutions and recycling methods.
• Experience with creating and producing metrics associated with business operations and reports.
• Experience developing and maintaining Standard Operating Procedures that aid staff training/staff education.
• Experience in identifying hazardous and regulated materials.
• Experience working with complex regulations.
• Ability and willingness to learn/operate a forklift.
• Ability to communicate effectively with diverse audiences including staff, students, and vendors.

Working Conditions

• Possession of a valid Washington State driver’s license.
• Standard work schedule is Monday – Friday 7:00am to 4:00pm. Flexibility of schedule is required to meet operational needs.
• Work is normally performed in an interior warehouse environment and an interior office environment. However, program management may include outdoor work with exposure to the elements and variable weather conditions.
• Substantial footwear is required and must be worn with operating material handling equipment and/or moving materials and must be provided by the employee.
• Ability to lift/move up to 50 pounds unassisted and ability to lift/move 50-100+ pounds with assistance.
• Work requires walking, lifting, bending, and standing for long periods of time.
• Must be able to work in a non-smoking environment.
• Regular and predictable attendance is required.

About the Team

Moving & Surplus is a collaborative team within Materials Management that provides relocation, storage, and surplus property disposal across the entire University of Washington system.

Moving Services provides commercial relocation services to UW departments, which includes moving an office, relocating a research laboratory, reconfiguring workspaces, supporting special events, or picking up surplus property. Whatever the job, we focus on doing it safely, efficiently, and with as little disruption as possible to the customers we are serving.

Surplus Property manages the disposal of excess University-owned property across the entire UW system, including all campuses, medical centers and clinics, and programs located throughout Washington, across the United States, and internationally. We also play a critical role in data security by safeguarding and sanitizing all institutional data from information technology equipment that is surplused.

Our work goes beyond logistics. By promoting reuse, we keep thousands of usable items out of landfills each year and reduce the University’s climate impact on both purchasing and disposal. Departments, nonprofit organizations, government agencies, and the public can purchase items through our retail store, online storefront, and timed online auctions.

Compensation, Benefits and Position Details

Pay Range Minimum: $87,600.00 annual
Pay Range Maximum: $96,000.00 annual
Other Compensation: -
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: First Shift (United States of America)
Temporary or Regular? This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.