Job Details

Job Location: Climb Nashville - Nashville, TN

Position Type: Full Time

Salary Range: Undisclosed

ABOUT CLIMB

Climb is a Nashville-based climbing company with five locations across Nashville, Murfreesboro, and Bentonville. Our mission is To be a catalyst for community through personal transformation, and our vision is Connect People + Movement.

THE ROLE

The Head Indoor Guide is a leadership position responsible for creating an exceptional member and guest experience while leading the Indoor Guide team. As an elevation of the Senior Indoor Guide role, you'll continue to lead from the floor while taking ownership of team development, daily operations, events, member experience, and facility standards. You'll work closely with the General Manager to keep the gym running smoothly and ensure Climb's standards are consistently met.

WHAT YOU'LL DO

• Lead, coach, train, and develop the Guide team.
• Help with Guide hiring, onboarding, scheduling, and accountability.
• Own the member and guest experience.
• Resolve member concerns and serve as a point of escalation.
• Coordinate and lead groups, parties, Community Nights, and events.
• Oversee cleanliness, organization, and operational standards.
• Support retail, inventory, purchasing, cash handling, and administrative responsibilities.
• Identify what needs to be done, delegate effectively, and follow through.

WHAT WE'RE LOOKING FOR

We're looking for someone who leads by example and takes ownership. The ideal candidate is:

• An experienced Indoor Guide who understands Climb's standards.
• Positive, energetic, and passionate about climbing and community.
• A strong communicator and customer-service professional.
• Organized and comfortable managing multiple priorities.
• Confident coaching others and holding teammates accountable.
• Proactive, dependable, and willing to do what needs to be done.
• Interested in growing as a leader.

REQUIREMENTS

• Valid Climb Lead Approval as a Tester
• Valid CPR/First Aid certification
• Evening and weekend availability

COMPENSATION & BENEFITS

Full-time, salaried | 40 hours/week

• PTO and sick leave
• Complimentary Climb membership
• Industry discounts
• Eligibility for applicable company benefits

If you're ready to take ownership, develop people, and help shape the experience at Climb, we'd love to hear from you. Climb is an Equal Opportunity Employer.

Qualifications:

Certifications + Approvals

• Maintain a valid Climb Lead Approval as a Tester
• Valid CPR/First Aid certification

Desired Qualifications

• Hold a B.S. in Business Management, Outdoor Recreation or significant relevant education/experience
• 3+ years of management experience
• Experience with implementing and executing policies, initiatives, and corporate strategy
• Experience with conflict resolution
• Experience with delegation and tracking of tasks