Assistant general manager - elara

Join the team at Elara by Hilton Grand Vacations as General Manager and become a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located in the middle of the Las Vegas Strip, our dual branded resort (HGV and Hilton Club) features a combined 1,290-rooms boasts of large multi-bedroom suites and a stunning design!

We’re looking for passionate individuals ready to bring their hospitality skills to life—or eager to learn and grow in a dynamic environment with real opportunities for advancement. Don’t miss your chance to be part of something extraordinary!

In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. To be effective in this role, it is essential that you bring the necessary expertise and professionalism to ensure our operations run smoothly, efficiently, and with excellence.

Key Responsibilities

Financial:

• Builds and leads Association(s) operating and retail budgets.
• Develops and maintains cost & labor controls

Quality Standards:

• Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.
• Determines most appropriate and efficient method to address and seek innovative solutions.
• Monitor daily service levels in customer interactions.
• Remains alert to potential problems or areas of concern, ensuring appropriate action.

Development of People Leaders:

• Coaches, guides, and directs seven (7) department leaders.
• Counsels' direct reports on job-related matters.
• Guides and advises employees to achieve established goals and objectives.

Team Member Engagement & Community Involvement:

• Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.
• Lead daily leadership stand up meetings.
• Participate in department-specific meetings.
• Lead monthly staff meetings for the Executive Leadership.
• Lead quarterly team member town hall events & engagement.

We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits - Now available on day one of employment!

Key skills and experience required:

• Minimum 7 years of hands-on experience in large-scale resort operations.
• At least 5 years of related hospitality experience.
• 5+ years in a managerial or director-level role.
• 2+ years as an Assistant GM or AGM.
• Previous experience in timeshare operations required.
• Hands-on leadership experience across Food & Beverage, Front Desk, Housekeeping, and operations.
• Proven ability to lead multiple departments within day-to-day resort operations.
• Exceptional verbal and written communication abilities.
• Proven experience in safety, security, and risk management.
• Strong understanding of finance, budgeting, scheduling, payroll, and project management.
• Demonstrated ability to build and sustain a high-engagement service culture.
• Proficient in relevant computer systems and software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.